Car Service delays

My car is still yet not serviced. My driver took the car yesterday morning for the 2nd service, to my surprise we were told that they can't do the service as it was supposed to come in when it was 30 000 km.

I called Pinetown centre-031 001 1400 on 1st of August 2024 at 10:11 am to book for my service, of which I was told by the lady, I can't remember her name, that because my first service was late, the car was on 21 000 something if not 22, she said I must bring the car in when it’s sitting on 36 000 km. My driver called me yesterday to remind me of the service, so we don't repeat my 1st mistake, and the car was on 35 587 km. I called CMH Pinetown after 12:00 pm,and the confirmation came through at 12:21 pm. My 1st service was done on the 2nd of July 2024. Sharon or Cherly was assisting me with my 1st service. I asked for them to pull my call that I made on 1st of August-067 number and I haven't received the feedback. Half day is gone, my business is on hold for this.

I need answers as to why this took so long to get it sorted, and the fact that I know that I am not at fault this time. This is frustrating me, and I need it sorted. I don't want to deal with anyone from the Services department at this point, I want to deal with someone from higher management to address this and I want everyone who’s involved to be dealt with.

Please take note that,my car spent a night at CMH. So I lost a day of business. I need answers someone has to pay for this. I need investigation to be conducted ofwhich it should've been done yesterday. Clearly my business is not important