ZL
Zamantungwa L
Active since Apr 2024
4
Reviews
0
Industries
Reviews
4 reviews18 months ago
Amazing service from Ashley Noble
I just wanna say thank you to Ashley Noble,I recieved an unexpected call from her regarding my Vum policy. After so many times trying to reach out to Bsure for some assistance, when she called me,she was so patient with me, explaining what happened. Her service was out of this world,even sent a mail to me while I was online with her. Ashley I'm so grateful for your call,and your amazing service you provided. We need more people like you,who understands our frustrations. Thank you so much.
53 replies
20 months ago
Order not delivered
I placed an online order on the 6th of August 2024,still I haven't received my order. Sent them emails and called their customer care line,no one responded to my mails,now they're cutting my calls. I reached out to their FB page but still I'm not getting any help. I want my money back,I am tired of waiting for something that isn't coming. The reason I stopped buying from their warehouses and Kiosk is because of the poor service and thinking they are doing us a favor. Then I moved to online shop and guess what??? This...???
0 replies
20 months ago
Car Service delays
My car is still yet not serviced. My driver took the car yesterday morning for the 2nd service, to my surprise we were told that they can't do the service as it was supposed to come in when it was 30 000 km. I called Pinetown centre-031 001 1400 on 1st of August 2024 at 10:11 am to book for my service, of which I was told by the lady, I can't remember her name, that because my first service was late, the car was on 21 000 something if not 22, she said I must bring the car in when it’s sitting on 36 000 km. My driver called me yesterday to remind me of the service, so we don't repeat my 1st mistake, and the car was on 35 587 km. I called CMH Pinetown after 12:00 pm,and the confirmation came through at 12:21 pm. My 1st service was done on the 2nd of July 2024. Sharon or Cherly was assisting me with my 1st service. I asked for them to pull my call that I made on 1st of August-067 number and I haven't received the feedback. Half day is gone, my business is on hold for this. I need answers as to why this took so long to get it sorted, and the fact that I know that I am not at fault this time. This is frustrating me, and I need it sorted. I don't want to deal with anyone from the Services department at this point, I want to deal with someone from higher management to address this and I want everyone who’s involved to be dealt with. Please take note that,my car spent a night at CMH. So I lost a day of business. I need answers someone has to pay for this. I need investigation to be conducted ofwhich it should've been done yesterday. Clearly my business is not important
0 replies
24 months ago
Planet fitness
I recently requested a refund from Planet fitness. I am not happy at all about the delays and the fact that I've already dealt with 6 consultants, telling me the query was logged with FINANCE department. If the refund takes 15 working days or lesser as per one of the consultants, why I haven't received my refund? I have requested a call from someone who is handling this, up until now no one has called me. Mind you a Cancellation mail was sent about 2 or 3 years ,consultant 1 did tell me that the fault was on their side. 2nd consultant asked for my account ofwhich I didn't have a problem to provide. 6th Consultant decided to answer my questions but made excuses. I would like to know the procedure to get my money since customer service is not helping me with answers. Why is it so hard for Planet Fitness to refund people?
53 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)