Disappointing Service: From Purchase to Post-Sale Service at CMH Suzuki Silver Lakes

My experience with CMH Suzuki Silver Lakes, from the purchase to post-sale service, was deeply disappointing.

Upon arrival, the sales person unnecessarily asked us to complete financing applications despite having already paid for the vehicle in full. He also then continued to share another client's financial details which was shockingly unprofessional and inappropriate, but his subsequent comments regarding the emergency response team were outright offensive and racially insensitive.

The vehicle handover lacked any personal touch or effort to make the moment special, contrary to what I observed for other customers.

Post-sale, the service faltered further with multiple follow-ups required to obtain the Netstar certificate for insurance. It was eventually revealed that the tracker hadn't been installed at all, contrary to what was agreed. Although they attempted to rectify this by arranging installation at my convenience, the frustration didn't end there.

A month post-purchase, I was still chasing the dealership for the spare key tag and confirmation of the Netstar monthly rate.

Last week, I emailed the branch to schedule my vehicle's 15,000km service. Despite assurances of a Saturday appointment and a promised confirmation SMS, repeated follow-ups yielded no response. Upon calling the branch this morning, I was shocked to learn that no appointment had been made. Furthermore, they were fully booked and unable to accommodate me, forcing me to seek service elsewhere.

The lack of communication and follow-through on promised actions has been incredibly disheartening. This experience has not only caused me considerable inconvenience but has also left me questioning the professionalism and customer service standards at CMH Suzuki Silver Lakes.