JS
Jone S
Active since Nov 2016
9
Reviews
0
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Reviews
9 reviews26 months ago
Disappointing Service: From Purchase to Post-Sale Service at CMH Suzuki Silver Lakes
My experience with CMH Suzuki Silver Lakes, from the purchase to post-sale service, was deeply disappointing. Upon arrival, the sales person unnecessarily asked us to complete financing applications despite having already paid for the vehicle in full. He also then continued to share another client's financial details which was shockingly unprofessional and inappropriate, but his subsequent comments regarding the emergency response team were outright offensive and racially insensitive. The vehicle handover lacked any personal touch or effort to make the moment special, contrary to what I observed for other customers. Post-sale, the service faltered further with multiple follow-ups required to obtain the Netstar certificate for insurance. It was eventually revealed that the tracker hadn't been installed at all, contrary to what was agreed. Although they attempted to rectify this by arranging installation at my convenience, the frustration didn't end there. A month post-purchase, I was still chasing the dealership for the spare key tag and confirmation of the Netstar monthly rate. Last week, I emailed the branch to schedule my vehicle's 15,000km service. Despite assurances of a Saturday appointment and a promised confirmation SMS, repeated follow-ups yielded no response. Upon calling the branch this morning, I was shocked to learn that no appointment had been made. Furthermore, they were fully booked and unable to accommodate me, forcing me to seek service elsewhere. The lack of communication and follow-through on promised actions has been incredibly disheartening. This experience has not only caused me considerable inconvenience but has also left me questioning the professionalism and customer service standards at CMH Suzuki Silver Lakes.
0 replies
29 months ago
Takealot #BlackFriday
I purchased a perfume from Takealot on #BlackFriday and couldn't be happier with my experience. The price was fantastic, the ordering process was smooth, and the delivery was prompt. My order was supposed to be delivered on Thursday, but I received it on Minday already. The fragrance arrived in perfect condition, and I'm delighted with the overall service. Highly recommend Takealot for great deals and excellent customer satisfaction!
0 replies
97 months ago
Henning CM & De Jager
Dr De Jager is such a great family physician. He is always friendly and very knowledgeable. He never prescribes unnecessary medication or treatment options. He takes initiative and he is extremely observant. He really listens and addresses all concerns and never has a problem explaining anything in a way that one can understand. He makes you feel comfortable and I would recommend him to anyone.
0 replies
97 months ago
Dr Pierre Williams
<p>Such an amazing experience at Dr Minnaar and Partners. Dr Williams is an amazing dentist, that saved my smile. His assistant Bonny is so friendly and they really make you feel comfortable. Dr Williams really goes the proverbial extra mile when explaining procedures and different treatment options. He really listens to every concern and I always leave satisfied. Not only are they up to date with the latest technology, they are super affordable and I will recommend them to everyone.</p>
0 replies
98 months ago
Doctor Germaine Isabelle Drijepond
I went to Dr Germaine Isabelle Drijepondt on Friday, 6 April with my 9 month old son for a consultation. She was the only available doctor, since all the others were fully booked. I suspected that my son has contracted the Respiratory Syncytial Virus (RS-virus), which causes infection of the lungs and breathing passages, which is a major cause of respiratory illness in young children. Dr Drijepondt examined him by checking his ears, nose, throat and listening to his lungs. She did not take his temperature, even though I listed fever as a symptom. I told Dr Drijepondt that I suspected that my son had the Respiratory Syncytial Virus (RS-virus), and asked that she request a nasal swab. She prescribed antibiotics (which doesn't treat RSV or any other viral infection). I asked her how her treatment will differ from what she prescribed, if he tested positive for RSV, which she said it would be exactly the same. She assured me that the results will be back in the afternoon or early the next morning and that she or the doctor on call will phone me with the results. On Saturday, 7 April I phoned to follow up, but the doctor's rooms were closed and I still haven't received the results. I then phoned the pathologist who said that I needed to go to a different branch to collect the results, as they couldn't give it to me telephonically. The results came back positive for the RS Virus, which meant that Dr Drijepondt prescribed the wrong medication. Since it was Saturday and the rooms were closed, we were fortunate enough to get in touch with a different doctor which confirmed that the medication wouldn't treat the RS Virus and that we needed to wait for the Pharmacy which opened at 18:00 PM in order to get the correct medication. This meant that since Friday morning, we had to wait to Saturday evening to get the correct medication. The fact that Dr Drijepondt didn't do a full check up, nor did she even think to request the nasal swab for the RS Virus and then prescribed the incorrect medication is extremely concerning. Not to mention the fact that till this day, she still haven't contacted me with the results or a follow up to ensure that we received the correct medication. Dr Drijepondt did absolutely nothing to assist us. Her unprofessional behaviour and complete disregard for her patients is disheartening to say the least.
0 replies
104 months ago
Worst Rental Agency!!!
I rented an apartment through Excellence Marketing for two years. Before we moved in, the Agent, Natasha, promised that the apartment would be painted, cleaned, and all the water damage will be fixed. Apart from the deposit, I had to pay for the inspection that they needed to do with me, the credit check that they needed to run, the contract which is a standard contract they send to everyone, etc. The day of the move, Natasha only dropped of the keys, and left. She didn't even stay for the inspection. When I opened the door, I noticed that NONE of the renovations were done! The place was filthy , and all the damage were still there. I contacted Natasha, who promised that she will send her team to paint and repair within a couple of days. After numerous text and phone calls, nothing was done. The team at Excellence Marketing seldom respond to any emails. Since she did not do an inspection, I took pictures of the entire place, and saved it on a disc. After two years, we decided to move out, since the agency was increasing the rent, and they still did not want to do any of the repairs promised. Upon moving out, the new agent, Jani, that replaced Natasha, showed up to take pictures of the apartment. I explained the situation to her, and she informed me that even though the owner did not want to increase the rent, she felt that it was necessary. Jani also sent me a list of all the cost that I will need to cover when moving out, which included cleaning, painting and repairs. I responded to Jani's mail, explaining that NONE of this was done when we moved in, so they can't expect me to pay for this now!! I attached the pictures that I took as evidence. In the end, Excellence Marketing kept most of my deposit to cover all these repairs, and to paint the apartment!! I will NEVER recommend this agency to anyone!!!
0 replies
112 months ago
Excellent
<p>I Love going to NWJ, especially the NWJ in Centurion Mall.</p> <p> </p> <p>The helpful staff is always friendly and really goes the proverbial extra mile to assist. They always have great specials and a big variety to choose from. </p> <p>I have dealt with them a couple of times and always left satisfied. </p> <p>Excellent service!! </p>
56 replies
112 months ago
American Swiss - Centurion Mall
<p>I received extremely poor service at American Swiss in Centurion Mall. <br /> <br />I went to the store to get my wedding bands resized before my wedding. When I went to collect on the 5th of October, I noticed that the bands were not the same size. I asked the store assistant to measure the bands and they agreed. The Manager, Crystal, was extremely rude and impatient. She said that she will send the rings back to have it fixed. I have already paid for the resizing of the rings.<br /> <br />I told the manager that I'm getting married on the 8th of October and I need the rings. So we agreed that I would return the rings after the wedding to have it fixed. I returned the rings on the 17th of October and was told I can collect it on the 25th of October. After numerous calls and visits to the store, the store assistants couldn't tell me where my rings were and why they aren't back yet. <br /> <br />I went to the store to collect, only to be told by Erika that I can collect on the Friday. When I got there on Friday afternoon, she said that she will phone to find out, and then told me to come back on Monday. Monday afternoon I went to the store, only to be told to come back on Wednesday. <br /> <br />On the 1st of November I still haven't received my ring. I have to phone to follow up, because they never get back to me. When I finally get to speak to them, they are rude and impatient and won't give me a straight answer. I'm wasting my time and money to phone and drive to the store, just to find out that I have to wait a couple of days longer. <br /> </p> <p>I received a call from the store assistant, Erika, that my ring is available for collection.</p> <p>I went to the store on 2nd of November at around 17:15 to collect my ring when Crystal informed me that the ring arrived, but she sent the ring back since she wasn't satisfied with the band of the ring. According to her it was too thin.</p> <p>She apologized for the whole situation saying that this is not her fault, but that of the workshop. Crystal then asked that we return before 19:00 to collect the ring. Just before 19:00 she phoned to tell us that the driver is stuck in traffic and that she is still waiting for him, so we agreed that we will collect the ring on 3rd of November.</p> <p>The fact that the manager was shifting blame and does not take responsibility for the poor service in her store is concerning.</p> <p>I requested a verification certificate for the rings and the diamonds which they forwarded a couple of weeks later. The verification certificate they sent didn't even correspond with the original that I receive when I initially purchased the ring.</p> <p><br />The Area Manager, Susan, then phoned me. According to her, they have been struggling to get hold of me for three weeks, which is weird considering I have not changed my phone number or email address.</p> <p>My biggest frustration was the fact that they are shifting the blame so that no one has to take responsibility. This has been the worst after sale service that I have ever received.</p> <p>Susan's solution to my situation is that I need to take the rings to a jeweler at one of the TFG branches to check the diamonds and if I'm still not happy, they will send it to the workshop for the valuation certificate. This implies that I once again have to drive to the store and if I'm not satisfied send them to the same workshop again.</p> <p>At this point I'm just wasting my time and energy fighting a losing battle, and my only solution will be to take the rings to a private jeweler for valuation. I feel as if I haven't gained anything from this experience and I was offered no solution. </p>
56 replies
112 months ago
SCAM!!!
<p>I bought a Mica Beauty Straightener in 2013. I paid R1200.00, with the promise of a lifetime guarantee. The sales people corner you in the mall for a "free" demonstration and then keeps on going on and on until you buy what they are selling. The sales person promised that they would replace the product should anything happen to it. Even if I break the straightener myself, they will replace if FREE OF CHARGE!</p> <p>I used the straightener for about a year when I noticed that only one side of the straightener is heating up. I contacted Mica Beauty to arrange for a replacement, and after numerous emails I finally received an email stating that they will replace it after I pay the R550.00 "shipping and handling" fee. </p> <p>I asked if I could collect the straightener myself to avoid the shipping and handling fee, which she responded NO! </p> <p>I asked why not, since according to their website they are only a couple of KM's away from where I stay. The lady, Maya Ganot said that they aren't SA based. </p> <p>I pointed out that the banking details are for an SA account and their Website has an SA address listed. </p> <p> </p> <p>Dear,</p> <p>We would like to replace your Aria Beauty product under the warranty terms.</p> <p>Please reply to this email with the following:<br />1. Your full address and telephone number + your nearest POSTNET<br />2. The proof for EFT 550 Rand towards shipping and handling<br />3. An image of the tool showing that its power cable has been cut</p> <p>Our bank details for EFT are:</p> <p>Relaxus Africa (PTY) Ltd<br />Standard Bank of South Africa<br />Branch Code 019205<br />Account Number ********** 14</p> <p>Once we receive these we will gladly send you a brand new Aria Beauty product!</p> <p> </p> <p>I asked about the address and where they are based and her response were: </p> <p> </p> <p>We do not have warehouse now in s.a.</p> <p>We are based in uk</p> <p>according to our warranty terms it is well stated that you have to pay shipping and handling</p> <p>the price is 550 Rand</p> <p>Awaiting your co op</p> <p>Thank you</p> <p> </p> <p>Mica Beauty SA is a SCAM!!!!! They promise lifetime guarantee and then suddenly they have all these hidden cost or they have "closed down" </p> <p> </p> <p>The number on their website does not exist. </p>
0 replies
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4 (44.44444444444444%)
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