We will phone you back! Not!!

Throughout my years driving vehicles in the premium segment, I have never encountered such poor service quality, evident in two distinct areas. Firstly, in the used car sales department, I attempted to sell my vehicle and despite numerous calls, WhatsApp messages, and even another visit in person, I received no feedback after being promised follow-ups. That killed the idea to actually buy another Volvo. Secondly, obtaining a basic service quote was an excessively difficult process. Despite seven attempts to reach them (as professionals we have time to phone service providers for the fun of it), being told each time that a service advisor would return my call (which never happened), and eventually having three actual conversations during which I provided my VIN number, I still did not receive the promised quote via email. Curiously, this level of service is consistent at the Hatfield branch as well. This experience leads me to question why anyone would choose to purchase from this brand, and it likely explains why the resale value in this segment is among the lowest.