AA
Alex A
Active since Nov 2009
22
Reviews
0
Industries
Reviews
22 reviews19 months ago
MyDstv app - rather delete, its embarrassing
The MYDstv app must be one of the worst UX examples around… Basics: 1. Which channels are offered per streaming option??! 2. Its basically impossible to change from Premium plus (paid month by month) to Compact plus?? 3. The chat function is worst than the call centre… defeating the purpose. We pray for competiton!
53 replies
24 months ago
We will phone you back! Not!!
Throughout my years driving vehicles in the premium segment, I have never encountered such poor service quality, evident in two distinct areas. Firstly, in the used car sales department, I attempted to sell my vehicle and despite numerous calls, WhatsApp messages, and even another visit in person, I received no feedback after being promised follow-ups. That killed the idea to actually buy another Volvo. Secondly, obtaining a basic service quote was an excessively difficult process. Despite seven attempts to reach them (as professionals we have time to phone service providers for the fun of it), being told each time that a service advisor would return my call (which never happened), and eventually having three actual conversations during which I provided my VIN number, I still did not receive the promised quote via email. Curiously, this level of service is consistent at the Hatfield branch as well. This experience leads me to question why anyone would choose to purchase from this brand, and it likely explains why the resale value in this segment is among the lowest.
0 replies
38 months ago
Impossible to book a service
I am writing to bring to your attention an issue that I have encountered while attempting to book a service through your company's website. Despite my efforts to utilize the phone number listed on the website (0128098000), I have been unable to connect with your representatives as the line either rings endlessly or does not work at all. Additionally, I have encountered significant delays when attempting to use the online booking system, with the Service and Date Selection section failing to offer any options for conducting a booking. I have attempted to access the online booking system using both my laptop and mobile phone, but the issue persists. As a customer, I am extremely disappointed by this experience, as I had hoped to utilize your company's services for my needs. I would appreciate it if you could investigate this matter and resolve the issue as soon as possible, so that I may proceed with booking the desired service. I look forward to your prompt response.
0 replies
41 months ago
Excellent customer experience
The entire customer experience was just superb. Highly recommended!!
0 replies
45 months ago
The General Store - Silver Lakes - wanting defects and no functional quality - go there!
South Africa should not accept or then allow for an absolute dismal offering in the market. We should just not support unusable quality of this nature, simply stay away. You will waste time and fuel going there and repeat the same to return your zero value and defect driven trash. Just a small sample (not to mention numerous others), bought a 100 cable ties from the Silver Lakes branch, 5 out of the 100 were slightly useful, the rest flimsy defects. Electric plugs = useless dysfunctional rejects; small solar light system = not working at all etc etc etc. Rather support reputable SA companies!
0 replies
53 months ago
Chamberlains Silver Lakes - enhance customer experience!
Silver Lakes branch. Lovely store and product range, but really make it easy to select and pay! This pertains especially to the builders yard. Save time for the customer and increase revenue! Basic logic. Try a digital pricing system on shelves (maybe QRs), we need a price to make a purchase decision, not a code and then a queue to find out what the price is, thats very 1980s. Also the ratio cashiers to customers on queue over weekends are enhancing even more frustration! Try 4IR and experience the immediate impact (I mean, still printing sheets of paper per transaction….).
0 replies
64 months ago
Burger King Olympus (Pretoria) - under staffed / over worked
The Olympus outlet is seriously understaffed and shows critical signs of fatigue. Shouting, chips falling on the floor etc etc. Customers waiting way too long. This is not acceptable. (Thursday 7 Jan @19:25). Make a plan to ensure customer retention.
0 replies
77 months ago
Rotten fruit and tamatoes...
Travelled 60km from our holiday place to Woolworths, Hemingways Mall (East London). Back at home realised that both the tomatoes and pineapples are rotten on the inside.... That is not what we expect from our favourite store!! Very disappointing!!!
0 replies
81 months ago
Three cashiers - peak Saturday morning
Montana branch... Three cash registers functional on a Saturday morning... peak time... loooong que. Basics, come on!!
0 replies
89 months ago
Rotten food - Checkers, Hemingways Mall, East London
We bought all our holiday food and beverages from this Checkers on the 8th of Dec (and drove 40km x 2..). The total amount around R5000.00. It is a new level of disgrace to experience the absolute blemishing quality of the biggest portion of specifically the food. Rotten fruit when opened (apples; pineapples; strawberrys; blueberries); maize pap ( filled with a colony of mites); lamb, rib and loin chops (rotten); fresh sweetcorn (rotten at bottom). Its nit worth the ride to take everything back... but goodness a lower price, extremely low quality is not capturing my spend EVER again.
0 replies
Review Distribution
5 Star
2 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (18.181818181818183%)
1 Star
16 (72.72727272727273%)