CE
CN Express
Unclaimed Business
Transportation & Logistics|1.3|21 Reviews (last 12 months)|This business does not respond to reviews
CE
CN Express
Unclaimed Business
21 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, CN Express receives overwhelmingly negative feedback from customers, primarily those receiving Temu orders. The most critical recurring complaint is the inability to contact the company, with phone lines going unanswered, emails ignored, and WhatsApp support described as useless. Customers report significant delivery delays, parcels being routed to incorrect depots and provinces, and failed delivery attempts without prior communication. Excessive customs duties and high courier fees are also flagged. A small minority praised timely delivery and professional service through their local courier partners.
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
-82
Recommended: Unlikely
Review Distribution
1.3|21 Reviews
May '25 - Apr '26
5(4.8%)
4(4.8%)
3(0%)
2(0%)
1(90.5%)
5(4.8%)
4(4.8%)
3(0%)
2(0%)
1(90.5%)
Frequently Asked Questions About CN Express
Based on recent customer reviews, CN Express receives overwhelmingly negative feedback from customers, primarily those receiving Temu orders. The most critical recurring complaint is the inability to contact the company, with phone lines going unanswered, emails ignored, and WhatsApp support described as useless. Customers report significant delivery delays, parcels being routed to incorrect depots and provinces, and failed delivery attempts without prior communication. Excessive customs duties and high courier fees are also flagged. A small minority praised timely delivery and professional service through their local courier partners.
CN Express has a TrustIndex of 0 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. Hellopeter has tracked CN Express across 21 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceUM
Unolwazi M
1 reviews | Active since Jan 2020
11 Mar 2026, 17:40
Order delivered to the wrong person
I ordered on the 25th of February on Temu and it was my first time ordering there now my courier was Cn express 3days passed and it kept on saying Taxes unpaid I kept wondering why I haven’t received any notification from cn express calculating how much customs should I pay until I called them. Mind you with my own airtime that I haven’t received an SMS for customs. They sent it the same day fine … I paid. Then comes delivery day today they gave my package to someone named Suzett who is not in my complex and how I knew? I saw Temu now reporting that my package has been delivered! I called Cn express and explained what’s going on .. they said they will contact the driver and ask him about the package … I waited two hours and no feed back. I called them again and told them to rather give me a refund for my customs and order . They referred me to another website where I have to send the proof of payment of the customs and debit order from Temu ! What a process I have not heard from then since … it’s late now I already filed a ticket with Temu that I want a refund for my items and they agreed and promised to chat to CN express about it. All this was me doing the job Cn express schools have done themselves. They are neglectful and with poor services to their customers… the delivery guy never even contacted me in the first place ! To CN express and Temu I want a full refund for my order and customs. I want nothing else … i don’t want to wait anymore and keep contacting people about my package when it’s your job at Im the first place to contact me. Iyho their services are bad and annoying guys. If you got CN express as your courier just know you’re in for a drag of a neglectful company
Helpful (0)
|Replies (0)UM
Unolwazi M
1 reviews | Active since Jan 2020
11 Mar 2026, 17:40
Order delivered to the wrong person
I ordered on the 25th of February on Temu and it was my first time ordering there now my courier was Cn express 3days passed and it kept on saying Taxes unpaid I kept wondering why I haven’t received any notification from cn express calculating how much customs should I pay until I called them. Mind you with my own airtime that I haven’t received an SMS for customs. They sent it the same day fine … I paid. Then comes delivery day today they gave my package to someone named Suzett who is not in my complex and how I knew? I saw Temu now reporting that my package has been delivered! I called Cn express and explained what’s going on .. they said they will contact the driver and ask him about the package … I waited two hours and no feed back. I called them again and told them to rather give me a refund for my customs and order . They referred me to another website where I have to send the proof of payment of the customs and debit order from Temu ! What a process I have not heard from then since … it’s late now I already filed a ticket with Temu that I want a refund for my items and they agreed and promised to chat to CN express about it. All this was me doing the job Cn express schools have done themselves. They are neglectful and with poor services to their customers… the delivery guy never even contacted me in the first place ! To CN express and Temu I want a full refund for my order and customs. I want nothing else … i don’t want to wait anymore and keep contacting people about my package when it’s your job at Im the first place to contact me. Iyho their services are bad and annoying guys. If you got CN express as your courier just know you’re in for a drag of a neglectful company
0
Replies (0)SC
Samantha C
1 reviews | Active since Jan 2020
4 Mar 2026, 11:19
WORST COURIER COMPANY EVER.
Courier fee almost 50% of the actual order and no delivery made. They have no email address and no one answers the phone numbers that Temu provides for them.
Helpful (0)
|Replies (0)SC
Samantha C
1 reviews | Active since Jan 2020
4 Mar 2026, 11:19
WORST COURIER COMPANY EVER.
Courier fee almost 50% of the actual order and no delivery made. They have no email address and no one answers the phone numbers that Temu provides for them.
0
Replies (0)RS
Ronald S
1 reviews | Active since Jan 2020
17 Feb 2026, 13:07
Uuuhm, whats a job
Ever seen how a *** looks at an open gate, CN Express Couriers are the same, give them a parcel to deliver and they don't know what to do with it, i cannot understand, if you cannot load a parcel in a car and deliver it to someone, how can you do any job, pathetic bunch of losers, just like Speedway Couriers, even worse, so Temu takes 4 day to bring a parcel from China to George, from George to Albertinia is 100 km, it has now been 10 days and counting, still no parcel, CN Express go home, this job is too difficult for you
Helpful (0)
|Replies (0)RS
Ronald S
1 reviews | Active since Jan 2020
17 Feb 2026, 13:07
Uuuhm, whats a job
Ever seen how a *** looks at an open gate, CN Express Couriers are the same, give them a parcel to deliver and they don't know what to do with it, i cannot understand, if you cannot load a parcel in a car and deliver it to someone, how can you do any job, pathetic bunch of losers, just like Speedway Couriers, even worse, so Temu takes 4 day to bring a parcel from China to George, from George to Albertinia is 100 km, it has now been 10 days and counting, still no parcel, CN Express go home, this job is too difficult for you
0
Replies (0)SG
RS
Roderick S
1 reviews | Active since Jan 2020
3 Feb 2026, 10:30
Good service
To be honest. I have seen many problems in deliveries but with this people they on top of their game. Making use of Fastway couriers as their SA agent. They doing a really good job.
Helpful (0)
|Replies (0)RS
Roderick S
1 reviews | Active since Jan 2020
3 Feb 2026, 10:30
Good service
To be honest. I have seen many problems in deliveries but with this people they on top of their game. Making use of Fastway couriers as their SA agent. They doing a really good job.
0
Replies (0)KW
Keitumetse W
1 reviews | Active since Jan 2020
30 Jan 2026, 14:01
Cn express courier nonsense
This company is nonses they hold your parcel until orders becomes 5 for them to deliver to your place..Temu must cancel their contract with them.
Helpful (0)
|Replies (0)KW
Keitumetse W
1 reviews | Active since Jan 2020
30 Jan 2026, 14:01
Cn express courier nonsense
This company is nonses they hold your parcel until orders becomes 5 for them to deliver to your place..Temu must cancel their contract with them.
0
Replies (0)WN
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nomusa M
1 reviews | Active since Jan 2020
5 Jan 2026, 12:56
Horrid service from CN Express
Horrid service. I have been calling for days to get my parcel and no one is answering the phone. I notified the courier that I wasn't in and told them to deliver on the 2nd. The WhatsApp chat line is completely useless, there is no one to ask anything.
Helpful (0)
|Replies (0)nM
nomusa M
1 reviews | Active since Jan 2020
5 Jan 2026, 12:56
Horrid service from CN Express
Horrid service. I have been calling for days to get my parcel and no one is answering the phone. I notified the courier that I wasn't in and told them to deliver on the 2nd. The WhatsApp chat line is completely useless, there is no one to ask anything.
0
Replies (0)