Damaged Screen

Hi I have a bad experience with Makro Woodmead where I bought an open box TV at a cost of 14000 on 27 August 2024 I asked them if it won't give problem because someone took it back reason being his stand was too small for the TV.later November the TV started to have blurry lines I went to Makro to complain they told me send send pictures, of which I did CN Tronics came and collected the TV on 10th of December 2024 but now they twl me the screen of theTv cost 4000 they are still waiting for Makro to get a go ahead .I tried to contact makro (Nkala Sarah) but I cant get her over the phone. im not happy with their service my you please help their number is 0112089000 email address is Sarah.Tlaka@makro.co.za. my contacts details is