CS
COACH Sandton City
Unclaimed Business
CS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(50%)
2(0%)
1(50%)
5(0%)
4(0%)
3(50%)
2(0%)
1(50%)
Frequently Asked Questions About COACH Sandton City
COACH Sandton City has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked COACH Sandton City across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZT
Zizo T
1 reviews | Active since Jan 2020
9 Jul 2025, 06:49
Unhappy Customer, Bad quality bags or **** bags
I bought a bag, after 2nd/3rd use it started to peel. I informed Ariana store in Fourways and they told me they are submitting a claim for me which was later rejected because damages are wear and tear. I told them that the bag continue to peel which is unsual for such a brand bag. After a number of calls, they offered to paint the buckle that is peeling which means it will peel again. They also offered me 20% off on next bag which means they want me to spend my money again on a product that can only be used a few times before it starts to look old and ****. I can't wear the bag anymore cause of this peeling and looking like a some **** bag. Staff and Regional manager is not interested in escalating my matter. These bags are not cheap to be getting damaged so quickly unless they are selling **** goods. Telling me they are sorry or they understand does not help my situation, I bought a bag at high price so it could last me for years not a couple of uses, sorry is not enough and I can't accept a bag with half peeled / damaged buckle.
Helpful (0)
|Replies (0)ZT
Zizo T
1 reviews | Active since Jan 2020
9 Jul 2025, 06:49
Unhappy Customer, Bad quality bags or **** bags
I bought a bag, after 2nd/3rd use it started to peel. I informed Ariana store in Fourways and they told me they are submitting a claim for me which was later rejected because damages are wear and tear. I told them that the bag continue to peel which is unsual for such a brand bag. After a number of calls, they offered to paint the buckle that is peeling which means it will peel again. They also offered me 20% off on next bag which means they want me to spend my money again on a product that can only be used a few times before it starts to look old and ****. I can't wear the bag anymore cause of this peeling and looking like a some **** bag. Staff and Regional manager is not interested in escalating my matter. These bags are not cheap to be getting damaged so quickly unless they are selling **** goods. Telling me they are sorry or they understand does not help my situation, I bought a bag at high price so it could last me for years not a couple of uses, sorry is not enough and I can't accept a bag with half peeled / damaged buckle.
0
Replies (0)lM
lebogang M
1 reviews | Active since Jan 2020
13 Jun 2025, 14:41
Coach Sandton exchanged my bag
I’d like to thank the store for eventually resolving an issue I experienced with a recent purchase. Thank you for resolving the situation. I hope future experiences reflect the high standards of quality and service associated with the brand.
Helpful (0)
|Replies (0)lM
lebogang M
1 reviews | Active since Jan 2020
13 Jun 2025, 14:41
Coach Sandton exchanged my bag
I’d like to thank the store for eventually resolving an issue I experienced with a recent purchase. Thank you for resolving the situation. I hope future experiences reflect the high standards of quality and service associated with the brand.
0
Replies (0)