TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Jun '25 - May '26
COACH Sandton City has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked COACH Sandton City across 2 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I bought a bag, after 2nd/3rd use it started to peel. I informed Ariana store in Fourways and they told me they are submitting a claim for me which was later rejected because damages are wear and tear. I told them that the bag continue to peel which is unsual for such a brand bag. After a number of calls, they offered to paint the buckle that is peeling which means it will peel again. They also offered me 20% off on next bag which means they want me to spend my money again on a product that can only be used a few times before it starts to look old and ****. I can't wear the bag anymore cause of this peeling and looking like a some **** bag. Staff and Regional manager is not interested in escalating my matter. These bags are not cheap to be getting damaged so quickly unless they are selling **** goods. Telling me they are sorry or they understand does not help my situation, I bought a bag at high price so it could last me for years not a couple of uses, sorry is not enough and I can't accept a bag with half peeled / damaged buckle.
1 reviews | Active since Jan 2020
I bought a bag, after 2nd/3rd use it started to peel. I informed Ariana store in Fourways and they told me they are submitting a claim for me which was later rejected because damages are wear and tear. I told them that the bag continue to peel which is unsual for such a brand bag. After a number of calls, they offered to paint the buckle that is peeling which means it will peel again. They also offered me 20% off on next bag which means they want me to spend my money again on a product that can only be used a few times before it starts to look old and ****. I can't wear the bag anymore cause of this peeling and looking like a some **** bag. Staff and Regional manager is not interested in escalating my matter. These bags are not cheap to be getting damaged so quickly unless they are selling **** goods. Telling me they are sorry or they understand does not help my situation, I bought a bag at high price so it could last me for years not a couple of uses, sorry is not enough and I can't accept a bag with half peeled / damaged buckle.
1 reviews | Active since Jan 2020
I’d like to thank the store for eventually resolving an issue I experienced with a recent purchase. Thank you for resolving the situation. I hope future experiences reflect the high standards of quality and service associated with the brand.
1 reviews | Active since Jan 2020
I’d like to thank the store for eventually resolving an issue I experienced with a recent purchase. Thank you for resolving the situation. I hope future experiences reflect the high standards of quality and service associated with the brand.
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