Pathetic Customer service experience by CoActivate Kerryn Sindicich and Supervisor

What a horrible experience.. So i was due for an upgrade since forever, but due to previous service at upgrade stage, (on another number but at the same service provider) i was putting it off.. So finally i decided to do the upgrade and bless 1 of my kids with the phone.. (Lucky i didn't tell them about it as it would just have been a disappointment) Online Upgrade date 21 May 2025. **********). 3/5days turnarround time.. Numerous calls back and forth with RAM and Vodacom online (Coactivate). (the 1 calling the other a **** as to the process and procedure). At 1st call the CoActivate consultant didnt log the details of call when i queried where abouts of package as i needed to know when it will arrive as i work in office 3 days a week and from home the remainder of the working week. Then on 2nd call the to CoActivate i was told that the handset is on its way. i advised that i needed to know on date of delivery to be home.. i then changed delivery from home to work as wasnt gonna arrive on the day while at work.. On my third call i advised CoActivate of the change as Ram Couriers said that its not their responsibility i must change details with Vodacom and then Vodacom will advise them.. it was now the last day of my work in office and no delivery so i called to query the delivery and then had to change delivery to home. No delivery received to date.. No follow up from CoActivate, even though i sent an email to Kerryn Sindicich . and even spoke to her manager/senior (Shumeera or Sumeera).. and no response or feedback from her either.

Then Vodacom intervened and i received my Hand set 04/06/2025 at 8-15pm.

However, promises were made to me in writing for the inconvenience experienced.

So to date i have emailed Kerryn (CoActivate) to request info on promises made for inconvenience yet after numerous emails on 02/03/04/05 and 10 June 2025 and no response..