Poor Review: MTN Coactivate Service Experience

Here's your rewritten review with CoActive replaced by CoActivate:

*Poor Review: MTN - CoActivate Service Experience*

*Date of Experience:* July 10, 2025

I'm writing to express my extreme disappointment with the service received from CoActivate regarding a new MTN contract. On July 10th, I signed up for a new contract through CoActivate, with the understanding that the MTN SIM activation and number porting would be completed within 48 hours of delivery. It has now been significantly longer than the promised 48 hours, and I'm still facing major issues: - *SIM Not Activated*: My MTN SIM card remains inactive, rendering the new contract unusable. - *Number Porting Outstanding*: The critical process of porting my existing number is still pending, causing significant inconvenience. - *Unresponsive Sales Agent*: The sales agent, Nompumelelo, who handled my application, has been completely unresponsive to all my emails regarding these pressing issues. My attempts to get an update or resolution have been met with silence.

When I contacted MTN customer support directly for assistance, I was informed that they are unable to help with the activation and porting, and was referred back to CoActivate to resolve the matter. This creates an unacceptable loop where I'm left without a functional service and no clear path to resolution.

This entire experience has been frustrating and unprofessional. The lack of communication and failure to deliver on promised timelines reflects very poorly on CoActivate's service. I urge CoActivate to address these issues immediately and improve their customer service processes.