Costal hire bad

Very disappointed we hired a generator for the next morning because our electric power is gonna be off for 8 hours in Malmesbury, past 10 we go there the guy there told me i can put it my car otherwise im gonna wait longer one of there drivers did not pitch, first of all i did pay R530 mean generator for the day and delivered, second thy not the decency to call and let you know, very poor service