Refund

I have rented two toilets at coastal hire Jane furse. I initially wanted a vip toilet. And I was told to come and view it first but t was not up to standard and I was advised to take two plastic toilets for the same price as the vip. I took their advise. And they told me to pay extra R1000 that would be refunded when they collect their toilets. They came and collected on Monday the 9th of September and they told me that the refund will he proceed the same day we must sent them our account numbers, of which we did but till now they are doing the hide and seek and different story everyday.