Poor service and lack of management and communication

On the 5th of april we checked in late afternoon within 15mins we checked out cause the room had a bad foul smell, there were dead and alive ****roachs everywhere even the passage of the hallway. We booked through booking.com and they told us a refund cant be done. Book.com did confirm i must contact directly so they can make some arrange or head way in regards to a refund or something. The hotel manager for now the past 2 weeks has ignored my emails and each time i called he says he needs time to work on my case but for how long cause this will be the 3rd week. The building is so rundown, so many levels high up and glass is broken 1 push and someone can fall over. The noise that night from the floor below was loud and people were scream and shouting on top of loud music playing. Definitely not a scene for a family especially with young kids around. Will never visit that place again we checked out within 15mins and still no refund or agreement to arrange something. Coastlands lost the elegance