1 reviews | Active since Member
One of my Cobra taps developed a serious leak, making it non-usable. I picked up 2 business cards from my local hardware store, hoping that one of the companies would be able to assist me. The first company - "Odd Jobs" - did not bother answering either of their two numbers and did not bother to call back either. The 2nd card was a company called "Plumbtech" came out and said that the unit was outdated and could not be repaired and a new unit would cost me in the region of R2000. I subsequently called Cobra in Krugersdorp. Well, not only did one of their technical men guide me on how to fix it, they also sent the required part with one of their staff who lived close to my salon. Cobra went the extra mile - they were friendly, professional & more than happy to assist me, and I now have a tap that is once again working perfectly. Unbelievable customer service!