PATHETIC AFTER SALES SERVICE AND POOR QUALITY PRODUCTS

Cobra taps used to be thee top brand taps in the country. This is however loong gone, their after sales service is now non existent. I bought 2 sink mixers (1 Cobra, 1 another brand) from BuildIt, Cape Gate on 14/8/2023. After a few months the Cobra mixer started making a funny noise when opening it. Went back to BuildIt, Manager, who is very helpful, gave me some lubrication. Tried it without any improvement. Went back, was given a new mixer on 5/9/2024. Low and behold, after a few months, same story, funny noise, almost like a dry/rusted old toilet door. Went back to BuildIt on 27/2/2025, for the 2nd time. The Manager informed Cobra Cape Town again re the problem and history of the 2 mixers and emailed them ALL the details/problems with the basin mixer. He/I was promised that a Technician will be sent out to sort out the problem. To date, 18/3/2025, STILL NO CONTACT OR VISIT BY COBRA TECHNICIAN, 3 WEEKS LATER!!!!!!!!!!!!!!!!!!!!!!! I WILL NOT EVER AGAIN PURCHASE A COBRA TAP PRODUCT AND WILL ADVISE OTHERS TO DO THE SAME, THEY ARE PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!!!