Scammers and Incompetent

I sent a cancellation form as required last year end of October. When I called after 30 days asking why my funds have not been paid out, I was told that it would take 60 days since it’s not a “normal” cancellation, please note their form did not state this. 60 days lapsed, still not paid. I call again to be told I need to contact M-t (Debra) who is responsible for my refund. I get hold of Debra, she tells me M-t only had the R800 deposit which she paid out yesterday, the rest of the funds totaling R3113.21 is sitting in the RMS account since this is the account I used to top up. I sent her the requested POP so she can follow up on RMS and I also did on my side only to be told they are waiting for finance or Elvina is in the meeting or Itumeleng is not online. To date, more than 70 days going on 90, I still have not received my refund.