KB
Khensani B
Active since Dec 2013
26
Reviews
0
Industries
Reviews
26 reviews15 months ago
Freeze Period ****
I have been sending emails and supporting documents to the email address getintouch@virginactive.co.za and support@virginactivesa.freshdesk.com. This is after I called to inform that I still cannot come to the gym due to a 6months doctor’s instructions. Only 3 months was initially done, thereafter nothing. I called them again and send supporting documentation as requested, no response to date. Instead the collection department keeps calling and I keep telling them I am still waiting for the response so I know how much I need to pay. Now they want me to pay full amounts in arrears when I have informed them and in my last email even told them to cancel my medical aid and send me the amount I need to pay. No response. Card number: 1614350092
0 replies
16 months ago
***** - POPIA violated
My details were used to make a purchase at Makro Wonderboom without my presence or knowledge. I was only made aware when I received an invoice via email for the purchase at the store that I have never been to. I wasn’t even in Gauteng on the 8th of December 2024. Now how can someone use just my cell number and be allowed to make a purchase? Why didn’t they tell them to apply for their own card, the process takes less than 10min after all. Now I feel exposed and I don’t know what other information this person has about me that Makro was so ready to make available to them. I am taking this up. This is *****. I want the name of the cashier. The video footage showing the person transacting.
56 replies
22 months ago
Eleni is a **** and a ****mer
I paid R16 189,97 and not all the items were delivered. The first batch was delivered 6 months after te promised date. In 2022. Thereafter, Eleni has been giving me the run around. To date, I have sent countless e-mails with no response.
0 replies
25 months ago
Medihelp prioritises money over health
Good Day, I called in today to find out why the scheduled procedure for the 4th of April 2024 has been declined. I was met by rude people and bounced from one department to the other and back to repeat the same circle with every person who answers asking you same questions that you have answered multiple times before. The issue is I had the same procedure done in 2019 July, however I am being informed that it is no longer covered. I have endometriosis and struggled with cysts and fibroids for years. Had 4 operations done already. This is the reason why I am on medical aid, for emergencies and THIS. Not for a cough. So how do someone who doesn’t know and understand my struggle decides on what procedure to remove when my profile clearly shows my history? This is my ONLY option. It’s either this or do another open surgery to remove the fibroids which Dr Trouw advices against because of the frozen pelvis/womb. So why are your agents speaking to me as if I have options? Why handle me with a script that people follow instead of treating each patient case by case. I believe Medihelp is more concerned about collecting monthly subscriptions that actually helping their clients. I don’t see why would I continue with Medihelp.
374 replies
29 months ago
Rude staff
The people that mend the calls are rude. They lack communication skills. They are quick to talk and cut you off or even interject when talking to concerned family members. They make promises to call you back, which they never do. I gather it’s another way of dismissing you. Spoke to the lady by the name of Lindi on the 30th of October 2023 and today on the 15th of November 2023. She gave me attitude and still does not listen to a person before responding. She’s quick to talk about an issue she has no context about or full information and when you try to explain, she’s dismissive. As family members including the parents, we are very disappointed about how they profile people and block communication without understanding the issue or listening to concerns raised regarding lack of communication so we can find out how their client and our family member is doing. We had to write an email to escalate a rude Bongani, who is famous for promising to call you back which he never does. After the email it was then that he called back and for some of us we (including the parents) were removed from the red list to be able to talk to our family member. Fast forward today, we call, only to be met by the rude Lindi, to explain that we waited for Bongani’s call to let us know if our family member is released, again, she was quick to talk and not listening. We tried explaining that we are calling because whatever information they gave out, didn’t filter through to the parents. We still waiting again on Bongani to call.
0 replies
31 months ago
BMW Family Day - A huge disappointment
BMW Family Day 07 October, what a disaster. Bought 4 tickets (3 adults for R1200(R400 ea) and 1 for a child for R200) for my family to join in the festivities. As per comms, the tickets came with 3 meals and water. The soft drinks and alcohol were not included and so is Milky Lane and Mugg and Bean. It will be a cashless event. So we loaded R250 on each tag. 1. We didn’t get to utilise the vouchers loaded for meals or water because of poor planning. We were in queues the whole day and around 6 were were told the food is finished, then the tags were not working. So we left without having experienced any of the activities because everywhere you went there were queues that were not managed or monitored. 2. We tried buying using the tags to buy at Milky Lane, to our surprise they said we cannot use the tags only cards. Why did we load the cards again with additional funds? There’s only so much sodas a minor can drink. 3. The staff were very rude. 4 there were signs to direct the lines so one can see what they were queuing for. We re**** on other people who also like us had limited information if at all. 5. I felt bad that I had invited my family with so much experience to experience the benefits of working for a “Top Employer”, only to be met by one disappointment after the other. I had to buy them food after leaving the event after such utter disaster. I feel very let down.
0 replies
39 months ago
ABSA refusing debt review inclusion of a debt
I sent e-mails to ABSA since 2022, asking for redistribution of amount in arrears on both vehicle accounts: 92869275 and 93763489 as I had received an increase and would be able to pay the debt but I would not be able to catch up on the amount in arrears. I then decided to call their legal department and spoke to the lady by the name of Koketso Mofara/Nape on the 20th between 11 and 11:30 am. Koketso told me that it is not possible to negotiate on 93763489 (Ford Mustang) since they had already applied for summons in December 2023. That I need to pay the amount in arrears in full for the legal action to be withdrawn. She furthermore mentioned that 92869275 (Ford Ranger) I can pay half and negotiate on paying the rest of the arrears. I even asked her, how could it be since 92869275 (Ford Ranger) owes more than 93763489 (Ford Mustang), she said she doesn't know. I told her I cannot raise the amount in arrears, so she said I can arrange to hand over the car 93763489 (Ford Mustang), I said I will think about it and let the bank know. Immediately, I sought help by means of debt review (Debt Busters) to assist me in paying off my debt and even mentioned to them I am more concerned about the vehicles since they are the only accounts in arrears. However, on Monday, the guy assisting me at debt busters, informs me that the 92869275 (Ford Ranger) cannot be included as there is already summons issued. I told him, that I have not received any summons nor was it mentioned when I spoke to Koketso about both cars. I am very much committed to paying off the debt that I have with ABSA hence I sought help in a from of debt review. The car in question was involved in a bad accident, and it was not covered at the time. So repossessing it now will put me at a huge disadvantage, leaving me with a huge debt. So I ask ABSA to listen to the conversation with Koketso on the said date and also forward me the recording. Also to consider including the car in the debt review process.
60 replies
41 months ago
Joy Travel a scam as a Christian tour
I signed up to travel with Joy Travel as it spoke to me as a Christian seeking spiritual uplifting. Upon paying the R4k deposit, I wanted for the confirmation of the receipt and it never came. Instead I then received an email a month later demanding a payment for the rest of the travel fee. Which I then raised as a concern and they did apologise. Nearing the date we were sent a link to a questionnaire to fill in, one of the questions was with regards to music preference, also there was one for prayer requests. 2nd of December came and we were so excited to meet the rest of the group(and it was a lovely group). I met the lady by the name of Pretty, she spoke about having a family in RSA and having lived here for 16 years. Fast forward, as the days progressed we were subjected to circular Afrikaans music from the person who supposed to take on the role of a pastor throughout the trip. Making jokes in Afrikaans and showing preference or favouritism in the group. There was no spiritual uplift meant throughout the trip but depletion. His character, behaviour and a way of doing things, left a rather bad taste in our mouths. His sermons left a lot to be desired. He played a role of a chaperone instead of a pastor. Now going back to Pretty, on the first day when we arrived in Jerusalem, she suspiciously disappeared. When asked about it, the pastor said, there’s nothing to it, go to sleep. The next morning, we are told she made a decision to go into prostitution and bless her. This is the the pastor. Now we are adults, nobody should talk to us like we are kids. We called a meeting with the chaperone, who explained the interpol was contacted, however what did not make sense was why interpol did not take her passport as it was under investigation and it was left in a position of a bus driver? Then on our way to the airport we are told to all say she decided to extend her stay when asked by security. The question is why lie, when the police know about it? Why would Joy not have a disclaimer to say only RSA citizens allowed if they claim to have experienced this 6 times and namely from African nationals? There’s a lot of unanswered questions and lot of stories that don’t make sense that made us question the integrity of Joy Travel, Joy Magazine, the contracted pastor and guides (who forced us to buy from their people and took us to their spots for lunches, it’s like a family business at the cost of the travellers). At no point did we pray together as a group or even share the Word. If anyone wants to travel to Israel or Egypt for Spiritual uplifting and value your safety, DO NOT travel with Joy Travel.
0 replies
42 months ago
Dinner Box puts the customers first
DinnerBox customer service is unmatched. When I experienced problems with their products, they were quick to act upon the receipt of my complaint and kept on calling throughout and even offered the refund and dessert box gift. Not many companies do that, so I was really surprised and I was sceptical that they would honour their promise, but they went above and beyond my expectations. I would definitely recommend this company to anyone who wants a healthy eating plan without any hustle.
0 replies
51 months ago
Absa refuses to pay for damages on my vehicle by their people. Wessel Cronje.
I sent an email below to wessel.cronje@absa.co.za, Luette.Slement@absa.africa and complaintsresolution@absa.africa on the 3rd of February 2022 and still have not heard from Wessel or Luette whom I called after sending the email to request a breakdown of costs. Wessel blatantly refuses to give an ETA regarding the “investigation” for what his people did to my vehicle. Good Day, As per the email received from Luette regarding this case, the OBSSA gave Absa 20 days which is until the 26th of January 2022 to respond if the matter was not resolved with me as a complainant. Today it’s the 1st of February and I still have not received any communication nor has the matter been resolved. Adding to that, Luette, I sent an email on the 24th of January 2022 asking for a breakdown of the fees that were included on top of the amount in arrears in order to release the car. I still have not received any email from you detailing such. Secondly: We contacted Wessel today bring the 1st of January 2022, to check up on the feedback regarding the complaint sent via email on the 25th of January regarding the scratches and dents on the body, the dents on the mags, the bumper and missing items (gym gloves, sunglasses and electrical wheel pump). He bluntly told us these were allegations and they’re still investigating and he CANNOT commit on a turn around time. This is not acceptable given the fact that the car was taken unlawful and the inspection was done in my absence. I demand that the bank respond to this and rectify this matter as the time given / grace period has lapsed.
53 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (11.538461538461538%)
1 Star
22 (84.61538461538461%)