KB
Khensani B
Active since Dec 2013
22
Reviews
0
Industries
Reviews
22 reviews16 months ago
Freeze Period ****
I have been sending emails and supporting documents to the email address getintouch@virginactive.co.za and support@virginactivesa.freshdesk.com. This is after I called to inform that I still cannot come to the gym due to a 6months doctor’s instructions. Only 3 months was initially done, thereafter nothing. I called them again and send supporting documentation as requested, no response to date. Instead the collection department keeps calling and I keep telling them I am still waiting for the response so I know how much I need to pay. Now they want me to pay full amounts in arrears when I have informed them and in my last email even told them to cancel my medical aid and send me the amount I need to pay. No response. Card number: 1614350092
0 replies
18 months ago
***** - POPIA violated
My details were used to make a purchase at Makro Wonderboom without my presence or knowledge. I was only made aware when I received an invoice via email for the purchase at the store that I have never been to. I wasn’t even in Gauteng on the 8th of December 2024. Now how can someone use just my cell number and be allowed to make a purchase? Why didn’t they tell them to apply for their own card, the process takes less than 10min after all. Now I feel exposed and I don’t know what other information this person has about me that Makro was so ready to make available to them. I am taking this up. This is *****. I want the name of the cashier. The video footage showing the person transacting.
1 reply
27 months ago
Medihelp prioritises money over health
Good Day, I called in today to find out why the scheduled procedure for the 4th of April 2024 has been declined. I was met by rude people and bounced from one department to the other and back to repeat the same circle with every person who answers asking you same questions that you have answered multiple times before. The issue is I had the same procedure done in 2019 July, however I am being informed that it is no longer covered. I have endometriosis and struggled with cysts and fibroids for years. Had 4 operations done already. This is the reason why I am on medical aid, for emergencies and THIS. Not for a cough. So how do someone who doesn’t know and understand my struggle decides on what procedure to remove when my profile clearly shows my history? This is my ONLY option. It’s either this or do another open surgery to remove the fibroids which Dr Trouw advices against because of the frozen pelvis/womb. So why are your agents speaking to me as if I have options? Why handle me with a script that people follow instead of treating each patient case by case. I believe Medihelp is more concerned about collecting monthly subscriptions that actually helping their clients. I don’t see why would I continue with Medihelp.
7 replies
31 months ago
Rude staff
The people that mend the calls are rude. They lack communication skills. They are quick to talk and cut you off or even interject when talking to concerned family members. They make promises to call you back, which they never do. I gather it’s another way of dismissing you. Spoke to the lady by the name of Lindi on the 30th of October 2023 and today on the 15th of November 2023. She gave me attitude and still does not listen to a person before responding. She’s quick to talk about an issue she has no context about or full information and when you try to explain, she’s dismissive. As family members including the parents, we are very disappointed about how they profile people and block communication without understanding the issue or listening to concerns raised regarding lack of communication so we can find out how their client and our family member is doing. We had to write an email to escalate a rude Bongani, who is famous for promising to call you back which he never does. After the email it was then that he called back and for some of us we (including the parents) were removed from the red list to be able to talk to our family member. Fast forward today, we call, only to be met by the rude Lindi, to explain that we waited for Bongani’s call to let us know if our family member is released, again, she was quick to talk and not listening. We tried explaining that we are calling because whatever information they gave out, didn’t filter through to the parents. We still waiting again on Bongani to call.
0 replies
41 months ago
ABSA refusing debt review inclusion of a debt
I sent e-mails to ABSA since 2022, asking for redistribution of amount in arrears on both vehicle accounts: 92869275 and 93763489 as I had received an increase and would be able to pay the debt but I would not be able to catch up on the amount in arrears. I then decided to call their legal department and spoke to the lady by the name of Koketso Mofara/Nape on the 20th between 11 and 11:30 am. Koketso told me that it is not possible to negotiate on 93763489 (Ford Mustang) since they had already applied for summons in December 2023. That I need to pay the amount in arrears in full for the legal action to be withdrawn. She furthermore mentioned that 92869275 (Ford Ranger) I can pay half and negotiate on paying the rest of the arrears. I even asked her, how could it be since 92869275 (Ford Ranger) owes more than 93763489 (Ford Mustang), she said she doesn't know. I told her I cannot raise the amount in arrears, so she said I can arrange to hand over the car 93763489 (Ford Mustang), I said I will think about it and let the bank know. Immediately, I sought help by means of debt review (Debt Busters) to assist me in paying off my debt and even mentioned to them I am more concerned about the vehicles since they are the only accounts in arrears. However, on Monday, the guy assisting me at debt busters, informs me that the 92869275 (Ford Ranger) cannot be included as there is already summons issued. I told him, that I have not received any summons nor was it mentioned when I spoke to Koketso about both cars. I am very much committed to paying off the debt that I have with ABSA hence I sought help in a from of debt review. The car in question was involved in a bad accident, and it was not covered at the time. So repossessing it now will put me at a huge disadvantage, leaving me with a huge debt. So I ask ABSA to listen to the conversation with Koketso on the said date and also forward me the recording. Also to consider including the car in the debt review process.
1 reply
44 months ago
Dinner Box puts the customers first
DinnerBox customer service is unmatched. When I experienced problems with their products, they were quick to act upon the receipt of my complaint and kept on calling throughout and even offered the refund and dessert box gift. Not many companies do that, so I was really surprised and I was sceptical that they would honour their promise, but they went above and beyond my expectations. I would definitely recommend this company to anyone who wants a healthy eating plan without any hustle.
0 replies
52 months ago
Absa refuses to pay for damages on my vehicle by their people. Wessel Cronje.
I sent an email below to wessel.cronje@absa.co.za, Luette.Slement@absa.africa and complaintsresolution@absa.africa on the 3rd of February 2022 and still have not heard from Wessel or Luette whom I called after sending the email to request a breakdown of costs. Wessel blatantly refuses to give an ETA regarding the “investigation” for what his people did to my vehicle. Good Day, As per the email received from Luette regarding this case, the OBSSA gave Absa 20 days which is until the 26th of January 2022 to respond if the matter was not resolved with me as a complainant. Today it’s the 1st of February and I still have not received any communication nor has the matter been resolved. Adding to that, Luette, I sent an email on the 24th of January 2022 asking for a breakdown of the fees that were included on top of the amount in arrears in order to release the car. I still have not received any email from you detailing such. Secondly: We contacted Wessel today bring the 1st of January 2022, to check up on the feedback regarding the complaint sent via email on the 25th of January regarding the scratches and dents on the body, the dents on the mags, the bumper and missing items (gym gloves, sunglasses and electrical wheel pump). He bluntly told us these were allegations and they’re still investigating and he CANNOT commit on a turn around time. This is not acceptable given the fact that the car was taken unlawful and the inspection was done in my absence. I demand that the bank respond to this and rectify this matter as the time given / grace period has lapsed.
1 reply
54 months ago
Safekeeping another word for repossession
After having called the following numbers: 011 5016778/88 from Friday, only managing to get through today and I was referred to Koketso Mafora who kindly explained to me that the car will be sold after 10 working days and I will have to pay a storage fee of R50 per day. She also mentioned that the car will not be kept at Watloo as I had been advised when the car was handed over to Nhlanhla, cell number: 0658097746. This is what Nhlanhla told me before signing the papers and handing him the keys. 1. The car is not being repossessed but taken in for safe keeping 2. I will get an sms from legal with the numbers that I have to call to make an arrangement. He also sent me a WhatsApp with the contact numbers 0860 669 669 to speed up the process and not wait for an sms. 3. From the time I make contact with Absa, I will be given 31 working days to settle the amount in arrears. 4. Once the arrears are settled, I will be given a letter to fetch the car at the Watloo storage or I can contact them to fetch the car. I was comfortable in handing them the car because I knew that Absa will afford me 31 working days to raise the amount in arrears and knowing that my husband retrenchment settlement will be paid out mid January (14/17th). However, now Koketso is telling me the agent basically told me lies. Is this how Absa does business? I have been nothing but honest about my situation and even tried selling the car on fastbuy twice however we were getting amounts that were way below. Please advise, as I currently don’t know if the car will be in Watloo as the agent told me or moved to Bokburg, requiring R50 storage fee and sold in 10 days. If it’s the latter, it will mean the agents gave me false information and I signed under false impression or misrepresentation that the car has been taken for safe keeping not repossession.
8 replies
65 months ago
Fungi is a SCAM
Fungi is a SCAM. I tried calling more than 30 times, your line doesn’t get picked up. How is it possible that I uploaded R1500 on the 22nd when I had a balance of R500 in my account, and should be sitting on R2000+ from the 22nd that today I am sitting on R144? R1345 on electricity for what? I am not topping up and you’d better not cut me off for the rest of the month. I budget my electricity and have never used more than R1500 that I deposit every month. I have no money to top up and pay for fees that I do not know where they stem up. I am also going to join the Hereford group and Hello Peter this.
0 replies
65 months ago
Scammers and Incompetent
I sent a cancellation form as required last year end of October. When I called after 30 days asking why my funds have not been paid out, I was told that it would take 60 days since it’s not a “normal” cancellation, please note their form did not state this. 60 days lapsed, still not paid. I call again to be told I need to contact M-t (Debra) who is responsible for my refund. I get hold of Debra, she tells me M-t only had the R800 deposit which she paid out yesterday, the rest of the funds totaling R3113.21 is sitting in the RMS account since this is the account I used to top up. I sent her the requested POP so she can follow up on RMS and I also did on my side only to be told they are waiting for finance or Elvina is in the meeting or Itumeleng is not online. To date, more than 70 days going on 90, I still have not received my refund.
0 replies
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5 Star
1 (4.545454545454546%)
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0 (0%)
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0 (0%)
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3 (13.636363636363637%)
1 Star
18 (81.81818181818181%)