Disgusted consumer.

I have contacted them so many times but no response then the agent called I requested a written of letter on my account that has been 3 years , the agent was Rude as soon as I told her I'm goner go to hello peter she called me again and advised me wrong fully I can't get the letter which is untrue. Agent laiken very un professional, the company buys our docs and interegates consumers , her attitude I'm goner get legal advice for this un professional company, they think we as consumers don't know the donts and does of our rights. It's like we stupid .I got all my docs dated I'm entitled for my written of letter.