Terrible service

Poor service when I was at the hotel. Poor service after I've left the hotel. I checked in on the 10th Feb, room 527, and there was what looked like ***** on the carpet and black throw on the bed. Upon complaining, they cleaned and offered a bottle of JC Leroux. Not even a room change. But I let it go & didn't want to be difficult. I forgot my charger in my room and called them hours later and they confirmed they have it. Between the 13th & today, 21st Feb, I have called the hotel countless times. I've spoken to Aden , and to another gentleman whose name starts with a D... both keep taking my details saying Ayanda(manager) will call back. Never does. Last night they took my email saying he'll send me a link for courier payment. It's almost close of business, still nothing. So I have to call them AGAIN, for the millionth time.