KL
khomotso L
Active since Jan 2013
25
Reviews
0
Industries
Reviews
25 reviews13 months ago
Poor service and no internet
Poor service and turn around time. Internet has been down since Friday and we’re told they’ll have an update tomorrow (Monday 10 March). New customer, been with them for a week, and already contemplating cancellation. Ticket number: 636819
53 replies
14 months ago
A week to respond to an email after payment
You will receive great service when you’re not yet a client and looking to sign up and store your items. But in return, you’ll get ********** service and an unbelievable turnaround time when sending emails for re delivery of your unit.,
0 replies
25 months ago
Terrible Service
I stayed with The Colosseum hotel in February for a work congress. I have been trying to get an invoice from the hotel for 3 days. They keep taking my name and email address and never getting back to me. I spoke to Robin, Ronel, and another lady. First they said it’s not on their system, then called to say they found it. How hard can it be to email an invoice?
0 replies
29 months ago
Rotten food
I ordered from Checkers using their Sixty60 app, and they sent me rotten nectarines. This is not the first time I’ve experienced this. They previously sent me chicken that was off.
0 replies
37 months ago
Poor customer service
I reached out to Netstar on Wednesday, the 22nd of March. The consultant that was assisting me said a new tracker needs to be fitted on my car. To which she said she'll book it in for Saturday, 25th March 2023. We agreed on the new contract, & she said she'll email me the address of where I need to take my car. 2 days later, still no word from her. I reach out to Netstar, and I'm told they're fully booked. I specifically picked the weekend because I travel during the week. I've canceled my plans in order to have this fitment done. Reference number: CAS-6425925Y2B0 The email she sent with a link to track fitment progress doesn't work.
53 replies
38 months ago
Terrible service
Poor service when I was at the hotel. Poor service after I've left the hotel. I checked in on the 10th Feb, room 527, and there was what looked like ***** on the carpet and black throw on the bed. Upon complaining, they cleaned and offered a bottle of JC Leroux. Not even a room change. But I let it go & didn't want to be difficult. I forgot my charger in my room and called them hours later and they confirmed they have it. Between the 13th & today, 21st Feb, I have called the hotel countless times. I've spoken to Aden , and to another gentleman whose name starts with a D... both keep taking my details saying Ayanda(manager) will call back. Never does. Last night they took my email saying he'll send me a link for courier payment. It's almost close of business, still nothing. So I have to call them AGAIN, for the millionth time.
0 replies
39 months ago
Above & beyond the call of duty!
My car kept on giving me warning lights. I stopped at Engen 14th Avenue & Constantiakloof, next to Life Flora hospital. I was assisted by a gentleman by the name of Derius. He went an extra mile in schooling me and imparting his knowledge on cars when they overheat. He wasn’t just selling the coolant to me, but made sure I understand the problem and how to solve it in future. I don’t stay in the area, but if that’s the kind of service he offers customers, it makes me want to be loyal to only one petroleum company. Please do recognise him. I left the filling station at ease about my car after the service he gave me.
56 replies
41 months ago
Terrible customer service.
I purchased a Black Friday deal from Vodacom. The consultant said they'll contact me back on the Saturday after my number was applied/ported to the contract. It's been almost 2 weeks. So I don't know of the contract has been finalized, or what. Cos i have had no communication. I can't get through to a consultant on their 135 number. This is really not the first time I'm experiencing such terrible service from Vodacom. You'd expect better than consultants that lie from such a big brand.
264 replies
41 months ago
Poor & Shocking Service from Sunglasses Hut
I went into a Sunglasses Hut branch (Mall of Africa) to purchase a pair, which they didn't have in stock. They advised me to buy online. Which I did. I bought a pair on the Sunglasses Hut website, which redirects you to Zando at checkout. Zando delivered a defective pair. The frames are bent, and the glasses are falling off. I went to Sunglasses Hut (Centurion Mall - Woolworths & Edgars), and they said they can't exchange the for because "I did not buy from them"... I took them through my purchase process which was THROUGH THE Sunglasses Hut website... one of the consultants insinuated that Zando/ TakeALot delivers "defects" from Atterbury to customers. How is a brand this big, having a 3rd party company excute part of their sales process so poorly, and still want to distance themselves from it, when the actual purchase is made through the Sunglasses Hut?! Extremely disappointed by this, and I'll be sharing this experience with everyone. No respect for customer's money. Not to mention that the stores have a number when you Google, but it doesn't even go through. From both Malls.
0 replies
44 months ago
No connection all day - No feedback/ update or communication from service provider.
Receiving really terrible service from Home connect. What is worse is they are not even bothered to communicate or or update the customer. I haven't had connection all day. I've called the Call center 3 times, they either don't know what is going on or say they'll update me, to which they have not. This is not worth the R700 I pay per month.
134 replies
Review Distribution
5 Star
4 (16%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (12%)
1 Star
18 (72%)