Storage King
Claimed Business
Storage King
Claimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|8 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(12.5%)
1(87.5%)
5(0%)
4(0%)
3(0%)
2(12.5%)
1(87.5%)
Frequently Asked Questions About Storage King
Storage King has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Storage King across 82 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCW
Cori W
1 reviews | Active since Jan 2020
10 Mar 2026, 09:46
Avoid Storage King at all cost
We had a negative experience with Storage King. They brought far too few containers for our belongings (estimation of containers based on our supp**** inventory), and took very long to pack our belongings on collection. They then charged us a 70% increase from the original invoice (due to the additional containers) and threatened to hold out our belongings hostage unless we paid in full prior to delivery. On delivery at our new address, a number of items were broken. We have emailed them about this at the beginning of February and have not received a response to date.
Helpful (0)
|Replies (0)CW
Cori W
1 reviews | Active since Jan 2020
10 Mar 2026, 09:46
Avoid Storage King at all cost
We had a negative experience with Storage King. They brought far too few containers for our belongings (estimation of containers based on our supp**** inventory), and took very long to pack our belongings on collection. They then charged us a 70% increase from the original invoice (due to the additional containers) and threatened to hold out our belongings hostage unless we paid in full prior to delivery. On delivery at our new address, a number of items were broken. We have emailed them about this at the beginning of February and have not received a response to date.
0
Replies (0)ZH
Zizipho H
1 reviews | Active since Jan 2020
4 Feb 2026, 11:28
THE WORST STORAGE COMPANY EVER!!
I kept my belongings(furniture and clothes)at storage king.I sent them two emails stating that I am moving at the end of January and they ignored my message and just sent an email saying that I must make sure that my account is fully paid.Upon checking the ledger I noticed that there are charges of late payment and failed debit ordersI contacted their finance department and I was informed that I paid late and the debit orders bounces.I then asked them what are the payment types that are stipulated in my contract and they said that it is either a debit order or an EFT payment.Their debit orders go off on the 25th of each month and I get paid on the 28th.I would do an EFT payment and then send proof of payment to to one of the finance guys. I was shocked and appalled when I saw that I now owe these amounts and I was informed that it was because I cancelled a debit from my account.My question was to them why would they debit when I have already paid?They answered by saying that they hadn’t seen payment.I send proof of payment every month,why don’t they reconcile their accounts effectively?They mentioned that I paid late in December and then I sent them the POP again which showed that I paid on the first and the 30th of December 2025,yet there is a late payment fee for December.I am tired of going back and forth with them I just want my belongings.IlWhen I took my belongings to be stored by them I stayed at a place that had furniture so I didn’t have to have furniture or electronics at the time.Now I am without a fridge and microwave which a not a luxury but a need.I have medication that needs to be stored in a fridge but I have been forced to go without a fridge.I had to move from PTA and Leave my things behind and just move with the ones that I had at the time.Going back and forth is costly and time consuming.I hope this matter gets sorted out as I am emotionally exhausted.Why does one company have so many bad reviews?
Helpful (0)
|Replies (0)ZH
Zizipho H
1 reviews | Active since Jan 2020
4 Feb 2026, 11:28
THE WORST STORAGE COMPANY EVER!!
I kept my belongings(furniture and clothes)at storage king.I sent them two emails stating that I am moving at the end of January and they ignored my message and just sent an email saying that I must make sure that my account is fully paid.Upon checking the ledger I noticed that there are charges of late payment and failed debit ordersI contacted their finance department and I was informed that I paid late and the debit orders bounces.I then asked them what are the payment types that are stipulated in my contract and they said that it is either a debit order or an EFT payment.Their debit orders go off on the 25th of each month and I get paid on the 28th.I would do an EFT payment and then send proof of payment to to one of the finance guys. I was shocked and appalled when I saw that I now owe these amounts and I was informed that it was because I cancelled a debit from my account.My question was to them why would they debit when I have already paid?They answered by saying that they hadn’t seen payment.I send proof of payment every month,why don’t they reconcile their accounts effectively?They mentioned that I paid late in December and then I sent them the POP again which showed that I paid on the first and the 30th of December 2025,yet there is a late payment fee for December.I am tired of going back and forth with them I just want my belongings.IlWhen I took my belongings to be stored by them I stayed at a place that had furniture so I didn’t have to have furniture or electronics at the time.Now I am without a fridge and microwave which a not a luxury but a need.I have medication that needs to be stored in a fridge but I have been forced to go without a fridge.I had to move from PTA and Leave my things behind and just move with the ones that I had at the time.Going back and forth is costly and time consuming.I hope this matter gets sorted out as I am emotionally exhausted.Why does one company have so many bad reviews?
0
Replies (0)AM
Alison M
1 reviews | Active since Jan 2020
30 Jan 2026, 10:14
Terrible service
Utterly non existent service. Multiple emails and phone calls to no avail. Astounding that Xolani the sales rep and Wilma in accounts between the two of them are unable to respond to email or phone messages. This is the last time I will ever use this service provider.
Helpful (0)
|Replies (0)AM
Alison M
1 reviews | Active since Jan 2020
30 Jan 2026, 10:14
Terrible service
Utterly non existent service. Multiple emails and phone calls to no avail. Astounding that Xolani the sales rep and Wilma in accounts between the two of them are unable to respond to email or phone messages. This is the last time I will ever use this service provider.
0
Replies (0)RC
Rob C
1 reviews | Active since Jan 2020
9 Jan 2026, 08:06
Horrible
I paid for a premium moving and storage service with Storage King, including packing and protective wrapping. Storage King inspected our home beforehand, provided a quote, and we paid in full to secure the booking. On collection day, we were told some items did not fit and we had to pay for additional storage units, despite the prior inspection. I raised concerns about the poor wrapping on the day with the supervisor, who appeared defensive rather than receptive. The full extent of the damage only became apparent later. My 65-inch TV was wrapped in a thin throw from my couch. A large bevelled mirror was wrapped in one of my curtains, ruining the curtain and breaking the mirror. Several framed artworks were poorly wrapped, resulting in significant damage. When I contacted Storage King, I was told I should have taken insurance. This was not an insurance issue. It was poor assessment and worse execution. I regret not paying closer attention to reviews before booking. The concept is good, but the service fell well below professional standards. Due to upload limits, only a few photos are attached.
Helpful (0)
|Replies (0)RC
Rob C
1 reviews | Active since Jan 2020
9 Jan 2026, 08:06
Horrible
I paid for a premium moving and storage service with Storage King, including packing and protective wrapping. Storage King inspected our home beforehand, provided a quote, and we paid in full to secure the booking. On collection day, we were told some items did not fit and we had to pay for additional storage units, despite the prior inspection. I raised concerns about the poor wrapping on the day with the supervisor, who appeared defensive rather than receptive. The full extent of the damage only became apparent later. My 65-inch TV was wrapped in a thin throw from my couch. A large bevelled mirror was wrapped in one of my curtains, ruining the curtain and breaking the mirror. Several framed artworks were poorly wrapped, resulting in significant damage. When I contacted Storage King, I was told I should have taken insurance. This was not an insurance issue. It was poor assessment and worse execution. I regret not paying closer attention to reviews before booking. The concept is good, but the service fell well below professional standards. Due to upload limits, only a few photos are attached.
0
Replies (0)nvdw
nini van der walt
1 reviews | Active since Jan 2020
6 Jan 2026, 14:22
*****ING my money after cancellation of storage and debit order (again and again)
Storage King keeps on running a debit order on my account even though I've cancelled storage months ago. Thousands of rands with every 'faulty' debit order. It takes weeks to get a refund (up to a full month, or more). It's happened three times now, and yep, again - no response from them. Sick and tired of this place that possible makes hundreds of thousands of interest off other people's money. Do NOT use Storage Kind - they'll rob you blind.
Helpful (0)
|Replies (0)nvdw
nini van der walt
1 reviews | Active since Jan 2020
6 Jan 2026, 14:22
*****ING my money after cancellation of storage and debit order (again and again)
Storage King keeps on running a debit order on my account even though I've cancelled storage months ago. Thousands of rands with every 'faulty' debit order. It takes weeks to get a refund (up to a full month, or more). It's happened three times now, and yep, again - no response from them. Sick and tired of this place that possible makes hundreds of thousands of interest off other people's money. Do NOT use Storage Kind - they'll rob you blind.
0
Replies (0)NS
Nasreen S
1 reviews | Active since Jan 2020
6 Jan 2026, 14:11
Storage King missing belongings
The delivery team was in such a hurry and rushed me because it was a Saturday and they needed to leave at 12. They stuffed My belongings into the units and I needed a 3rd unit to which they did have and initially said they didn't have a lock then 1 of the guys said he found a lock for the 3rd unit, on delivery day some of my items were missing, when I enquired they said no they have cameras and investigated there wasn't anything suspicious noted from collection or delivery. So where are my belongings??? They make you feel as if your lying and stole your own items. I will never recommend them to anyone or ever use them again
Helpful (0)
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Nasreen S
1 reviews | Active since Jan 2020
6 Jan 2026, 14:11
Storage King missing belongings
The delivery team was in such a hurry and rushed me because it was a Saturday and they needed to leave at 12. They stuffed My belongings into the units and I needed a 3rd unit to which they did have and initially said they didn't have a lock then 1 of the guys said he found a lock for the 3rd unit, on delivery day some of my items were missing, when I enquired they said no they have cameras and investigated there wasn't anything suspicious noted from collection or delivery. So where are my belongings??? They make you feel as if your lying and stole your own items. I will never recommend them to anyone or ever use them again
0
Replies (0)JJ
AP
Alicia P
1 reviews | Active since Jan 2020
18 Jun 2025, 10:36
Overcharged and they don’t care
Disappointing service and being overcharged on my account and after numerous requests to rectify and credit my account there has been zero feedback from the company. I have been dealing with Xolani in sales and the price quoted is not what I’m being charged. I have given notice but they have still not refunded the amounts I have been overcharged.
Helpful (0)
|Replies (0)AP
Alicia P
1 reviews | Active since Jan 2020
18 Jun 2025, 10:36
Overcharged and they don’t care
Disappointing service and being overcharged on my account and after numerous requests to rectify and credit my account there has been zero feedback from the company. I have been dealing with Xolani in sales and the price quoted is not what I’m being charged. I have given notice but they have still not refunded the amounts I have been overcharged.
0
Replies (0)