whats advertised not what was received.....

Booked the Deluxe Suit what the pictures showed and what we got was not accurate, was a bit disappointing , had no hot water decided not to complain as i didn't want to be that guest and over looking it was not the best especially in the cold... then the Waste in the Shower kept popping up as we ran shower and the waste from inside came up while showering was disgusting had several Hairdryers that did not work Heard board was loose really horrid. would never recommend that room again or maybe just the room we were offered... for a top Hotel i expected more. Other than that the Staff was probably the best part of the hotel fast friendly and efficient when you needed help. Found it weird that that particular room was not advertised on the pictures so they advertise the best but give you what is left over.