Are Columbia Stores in financial trouble

I am afraid that we are going to lose Columbia Stores in South Africa. I purchased a pair of Columbia boots for R 2999 in April. In July I returned the boots to the store in the East Rand Mall, as they were damaged. The boots had been discontinued already. Firstly, the complaints line remains unanswered, Secondly, I spoke to the store, then the area manager Lina, then the head office - the MD Lorna Wignall, then Jonathan Swart and then Steven Moore, difficult to get a hold of the MD - she is on the run ? This situation is unacceptable as I am of the opinion that they are closing down, with a continued discount of 50 % in-store (except for the boots). My refund has been declined