Columbia Sportswear Poor Customer service.

Absolutely horrible customer experience. The South African company that manages Columbia sportswear, In the RSA should have their license revoked. I received a jacket as a gift however it was the incorrect size. The store refused to exchange the Jacket for the same jacket just a different size without the original receipt. This is completely contrary to how Columbia global prides itself on customer service. I will never recommend or support this brand again. Much rather go with Brands like North Face or Patagonia who maintain their consumer loyalty in RSA. I requested to speak to the manager or asked for an email address to which I could escalate my query and was outright refused by both Tygervalley store staff (Lynette) and head office staff (Tonette) absolutely pathetic.