Poor support from broker

<p>I have had an accident during which my BMWX1 2012 model was written off on 9 June 2016.  As I am a representative, I needed a vehicle and proceeded to purchase my next car in the first week of July 2016, believing that my claim will be successfully handled in due time.  I have had to follow up NUMEROUS times with the mentioned broker only to find out late in September, that my broker has registered my car with current insurer as a 2011 model instead of 2012 even after original documents from finance house has been supplied to them.  This resulted in SHORT PAYMENT made by insurer - resulting further, in me having to make TWO payments every month to cover the shortfall.  </p>