JN
Juna N
Active since Sep 2016
28
Reviews
0
Industries
Reviews
28 reviews4 months ago
Terrible customer service STAY AWAY
Bought a Milex Intellivac Robot vacuum. Had to send the first one back due to an error. Has never connected to the wifi. Now I can only buy one spare part at a time (side brush for R29) and have to pay R150 delivery. These brushes are not available anywhere else. Do NOT buy this product.
0 replies
11 months ago
Storm Damage not fixed by ABSA insurers
I have reported storm damage to my skylights on 18 Feb 2025 (claim number 5300286). They assign contractors that can't work on skylights and just never give feedback! I have reported this issue several times but apparently ABSA insurers do not follow up!!
58 replies
14 months ago
Call centre employee...
Call centre employees are knowledgeable and quick to provide assistance
53 replies
31 months ago
EXTREMELY POOR Customer Service
I have reported poor customer service both in store (Woodlands Mall), via email as well as on HelloPeter. On all platforms, I have informed that I live and work in Mozambique and am NOT contactable on my South African number. I offered the opportunity to call on WhatsApp should email not suffice. I was informed this week that my 'query' (3101993733) was closed due to them not being able to get in touch with me telephonically. Vaughan Milton also did not reply to my email that I sent in reply to this. His email states that 'numerous emails was sent requesting alternative numbers' which is a BLATANT LIE. This is regarding promotional buds when I upgraded my cellphone contract with Vodacom. The customer service of the Samsung staff at the store as well as the complaints management center is appalling to say the least. I expect to GET what I ORDERED and will not rest until their part of the deal is concluded.
262 replies
31 months ago
Samsung promotions ****
I upgraded in June. After a great pitch by the salesperson, I opted for my current phone to get the ear buds that was on promotion. I had to register on an app to claim this, which I did without delay. Working across borders, I arranged to pick the buds up from the store as delivery could not be arranged for obvious reasons. Four months later, and as many trips to the WOODLANDS VODACOM, I was informed that I will not get this, as the promotion has ended. The Samsung rep at the call centre was unsympathetic and flatly informed me that there was no solution to my problem.
262 replies
31 months ago
Vodacom Woodlands terrible customer support
I upgraded in June. After a great pitch by the salesperson, I opted for my current phone to get the ear buds that was on promotion. I had to register on an app to claim this, which I did without delay. Working across borders, I arranged to pick the buds up from the store as delivery could not be arranged for obvious reasons. Four months later, and as many trips to the WOODLANDS VODACOM, I was informed that I will not get this, as the promotion has ended. SAMSUNG has been equally useless in their support!! Vodacom: I will be changing ALL my contracts very soon!
262 replies
32 months ago
ABSA does not release SWIFT translation
Same story every single month International transfers stay stuck after SWIFT is completed. Confirmation of transaction received on Monday 11 Sept, still held back by ABSA.
393 replies
33 months ago
No assistance in removing dependent
I have been trying to cancel a dependent on my medical aid for the last month. Discovery has an option to add or remove a dependent on their website, but the REMOVE DEPENDENT is not active. I DO NOT WANT TO ADD A DEPENDENT. My spouse is joining Discovery through her employer. I have attempted numerous methods to remove her online, as I am working outside of RSA borders and can't call.
120 replies
34 months ago
ABSA insurance refusing to assist or provide feedback.
I have logged a complaint for damages after a rainstorm. The claim was registered on 20 May 2023. An assessor would be sent to assess damages. Only one of the complaints were 'assessed' after two was logged. NO REPORT received from ABSA. I followed up and the same 'assessor' (Lovemore) was sent again. Still, no report or any feedback from ABSA. Today I received feedback that the solar panels located above the point of entry of one of the affected areas, has started giving problems and the bathroom ceiling and light is about to fall out as a result of damage. This is now escalating with NO COMMUNICATION from ABSA. This is the worst neglect i have experienced from a bank since I joined them in 1986 (Volkskas). I expect immediate action
53 replies
35 months ago
ABSA holding customer's money ransom
For the last 8 months, I have been having trouble with international transfers to RSA. The money would be out of my local account and then held in limbo by ABSA. Even though the ABSA app allows the release of transactions, it does not reflect. ABSA, for some reason, is allowed to hold one's money ransom!
53 replies
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
1 (3.5714285714285716%)
3 Star
0 (0%)
2 Star
1 (3.5714285714285716%)
1 Star
24 (85.71428571428571%)