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JN

Juna N

Active since Sep 2016

32

Reviews

0

Industries

Reviews

32 reviews

Absa Insurance Company Limited

3 months ago

ABSA HOC quick to take money but fails customers

Claim registered with ABSA HOC. Contactor went to view damage. ABSA failed to give feedback. I phoned the contractor. They may not give me feedback. ABSA fails to return my queries. In the meantime, my garage door can't open and cars can't go in and out. On 21 May, it will be one week since Claim was registered.

1 reply

3 months ago

Afrihost failing to escalate technical issue

My line was transferred to a new address. The installation was done poorly and the ONT fell off the wall on the same night. I reported and was told to hit a nail in the wall to secure it. I refused and requested a technician to assist. I was told to just stick it back on the wall, which I did. On Monday night it fell again, this time, ripping the cable from the ONT. Needless to say, I am now without wi-fi. I reported it again, and to date, no one from Frogfoot arranged for a technician to attend to this issue. If you are considering them as a provider, think again. They have ZERO after sal service. I will now cancel this service and use their competitor in the area. Pathetic

0 replies

3 months ago

Frogfoot - Pathetic technical support

My line was transferred to a new address. The installation was done poorly and the ONT fell off the wall on the same night. I reported and was told to hit a nail in the wall to secure it. I refused and requested a technician to assist. I was told to just stick it back on the wall, which I did. On Monday night it fell again, this time, ripping the cable from the ONT. Needless to say, I am now without wi-fi. I reported it again, and to date, no one from Frogfoot arranged for a technician to attend to this issue. If you are considering them as a provider, think again. They have ZERO after sal service. I will now cancel this service and use their competitor in the area. Pathetic.

1 reply

Amazon South Africa

5 months ago

Incorrect item delivered.

Incorrect Coffee beans delivered. Mocca Java ordered and Cafe Blend delivered. Short expiry date, so this can not be returned. I immediately gave feedback on the app and sent photographs of invoice and received item. No response. Over R400 down the drain!

0 replies

8 months ago

Terrible customer service STAY AWAY

Bought a Milex Intellivac Robot vacuum. Had to send the first one back due to an error. Has never connected to the wifi. Now I can only buy one spare part at a time (side brush for R29) and have to pay R150 delivery. These brushes are not available anywhere else. Do NOT buy this product.

0 replies

Absa Insurance Company Limited

15 months ago

Storm Damage not fixed by ABSA insurers

I have reported storm damage to my skylights on 18 Feb 2025 (claim number ***). They assign contractors that can't work on skylights and just never give feedback! I have reported this issue several times but apparently ABSA insurers do not follow up!!

1 reply

18 months ago

Call centre employee...

Call centre employees are knowledgeable and quick to provide assistance

1 reply

Samsung South Africa

35 months ago

EXTREMELY POOR Customer Service

I have reported poor customer service both in store (Woodlands Mall), via email as well as on HelloPeter. On all platforms, I have informed that I live and work in Mozambique and am NOT contactable on my South African number. I offered the opportunity to call on WhatsApp should email not suffice. I was informed this week that my 'query' ***) was closed due to them not being able to get in touch with me telephonically. Vaughan Milton also did not reply to my email that I sent in reply to this. His email states that 'numerous emails was sent requesting alternative numbers' which is a BLATANT LIE. This is regarding promotional buds when I upgraded my cellphone contract with Vodacom. The customer service of the Samsung staff at the store as well as the complaints management center is appalling to say the least. I expect to GET what I ORDERED and will not rest until their part of the deal is concluded.

2 replies

Samsung South Africa

35 months ago

Samsung promotions ****

I upgraded in June. After a great pitch by the salesperson, I opted for my current phone to get the ear buds that was on promotion. I had to register on an app to claim this, which I did without delay. Working across borders, I arranged to pick the buds up from the store as delivery could not be arranged for obvious reasons. Four months later, and as many trips to the WOODLANDS VODACOM, I was informed that I will not get this, as the promotion has ended. The Samsung rep at the call centre was unsympathetic and flatly informed me that there was no solution to my problem.

2 replies

35 months ago

Vodacom Woodlands terrible customer support

I upgraded in June. After a great pitch by the salesperson, I opted for my current phone to get the ear buds that was on promotion. I had to register on an app to claim this, which I did without delay. Working across borders, I arranged to pick the buds up from the store as delivery could not be arranged for obvious reasons. Four months later, and as many trips to the WOODLANDS VODACOM, I was informed that I will not get this, as the promotion has ended. SAMSUNG has been equally useless in their support!! Vodacom: I will be changing ALL my contracts very soon!

2 replies

Review Distribution

5 Star

2 (6.3%)

4 Star

1 (3.1%)

3 Star

0 (0%)

2 Star

1 (3.1%)

1 Star

28 (87.5%)

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