MICKEY MOUSE SERVICE

I received a call this morning 01/09/2021 from one of the consultants folloing them giving me the while you wait plan because frogfoot hadn't installed the fibre and now they telling me that they have to disconnect the "While you wait" because frogfoot is not coming through and that the only option I have is to upgrade my current plan with them and when my data ends I have to top up.

I fail to understand why this is my fault and why I have to pay for a fault and/or error between my service provider and their service provider.

I also don't understand why I would be called today and be told that the service will be cancelled whether I like it or not.

The consultant didn't even want to listen to my side but all she was telling me is that the service will be cancelled from their end and I have to upgrade.

I called back and spoke to someone else who didn't tell me their name and instead told me that she is not seeing an upgrade and she'll transfer me to the customer service for on of the consultants to assist me. She transferred me because she doesn't see an upgrade but not because of everything that I told her.

IT WAS A COLD TRANSFER AND I WENT BACK TO THE SAME QUEUE!!!