SG
Siphiwe G
Active since Aug 2013
13
Reviews
0
Industries
Reviews
13 reviews40 months ago
Worst service Provider (Supersonic)
Super sonic is the worst service provider I had to deal with. on the 18th of October I sent a cancellation email to their department which made mention that they'll make contact within 5 days. The 5 days had passed and still no contact having made endless calls and using my mobile as a hotspot so they could sort their issues out. Finally when the cancellation call was returned I was advised that the last day of the service will be on the 10th of December. The cancellation was made due to the fact that I had to go straight 4 days with no connection. On the first day I called to report this some guy told me how the brain works instead of telling me what the issues were and only after the fourth day they made mention that the issue was with their service provider and at this time I was still the person that followed up. Now, the real issue comes after the contract is supposed to be terminated. On the 25th of November they debited my account an amount of R1673.79 and this was because of the router apparently according to the guy I spoke to and when they pick up the router they will refund me the outstanding. To date I'm still awaiting that collection. On the 30th if not the 1st my account was activated by a lady that told me she can see that the last day is the 10th of December now all this. On the 29th of December Supersonic however they are SUPER I don't know and they tried to debit my account. This comes after a budget made for all the debits that were supposed to go out didn't happen and the financial institution i am with has also charged me for a failed debit due to this. I got on a call with some lady for about 30minutes having been put on hold for close to 30 minutes only to come back and tell me that she is following up with her senior and when the call cut there was no returned call and/or anything of a sort. The lady said that they will cancel the subscription today (meaning the 29th of November) Today, the 30th of December a made a call and was placed on hold for over 30 minutes and counting with someone that didn't even do a security check to check my account. Not even once did this person get back to me to let me know that they are still busy but I will continue to hold until some feedback and or response. I have been keeping up with the company and never missed a single payment since joining but they are the worst ever and really want nothing to do with them. Never got a reference in my entire line of calls made because none of the calls get to a satisfactory end. The person still didn't give me a response but will continue to listen to the recordings according to what they said.
0 replies
56 months ago
MICKEY MOUSE SERVICE
I received a call this morning 01/09/2021 from one of the consultants folloing them giving me the while you wait plan because frogfoot hadn't installed the fibre and now they telling me that they have to disconnect the "While you wait" because frogfoot is not coming through and that the only option I have is to upgrade my current plan with them and when my data ends I have to top up. I fail to understand why this is my fault and why I have to pay for a fault and/or error between my service provider and their service provider. I also don't understand why I would be called today and be told that the service will be cancelled whether I like it or not. The consultant didn't even want to listen to my side but all she was telling me is that the service will be cancelled from their end and I have to upgrade. I called back and spoke to someone else who didn't tell me their name and instead told me that she is not seeing an upgrade and she'll transfer me to the customer service for on of the consultants to assist me. She transferred me because she doesn't see an upgrade but not because of everything that I told her. IT WAS A COLD TRANSFER AND I WENT BACK TO THE SAME QUEUE!!!
0 replies
61 months ago
Erecting of a tombstone
I have been speaking to the business owner directly (Sabelo) who is still not providing way forward for the tombstone that has to be erected. The tombstone was finally placed after a milestone but the date is incorrect and the concrete wasn't put there ever since that tombstone was put. It is almost a year since this has been happening and exactly five months on the 11th of this month since speaking to Sabelo. Every time we need to meet there's always some excuse about this. It has been a long and frustrating. I was told that this was a fault on my end with the date and I have to pay for the correction on the tomb in anything needed to be done. After the form was resent to me and the dates checked he (Sabelo) confirmed that the error is on their side and they will go and correct this. We are on the 3rd month now with all this. I had asked for my refund so I can go somewhere else but no "I'll fix it I'm always told. Today I am ignored and even though my texts are being read I'm still a fool. I have spoken to NCC who will take on my case and I have to provide evidence of what has been done since day one. This business I wouldn't refer anyone to it.
0 replies
63 months ago
Fraudulent account
I was advised that I have an account with telkom but the only thing I have with telkom is a prepaid SIM card. I contacted the institution following the ordeal in August 2020 and have been taken from pillar to post. I had to follow up with them every second week but I still don't have a case number or any proof that someone is looking into this matter. I have provided the required documents to over three of their support agents including one of their stores but nothing still. My last follow up was in December but still nothing to date. I was also given several contact numbers but no one was able to assist. Right now I am stuck with this account which is unknown to me.
0 replies
65 months ago
Unidentified/explainable object in the food and bad service from the manager
Just as we ordered at Nandos Southgate Mall, we experienced somewhat a terrible service with attitude from the manager after raising a complaint of something in the food that they couldn't identify. My partner had just ate some of the things we ordered. The manager didn't even bother to ask what was happening but just gave us a refund and told us that we are getting a partial refund because we ate a potion of the food. What mockery is this? she didn't even want to adhere or listen to anything that we wanted to say but is this the kind of service we get. Forget the food but Nandos need to properly train their staff and teach them customer service especially if it is the manager.
56 replies
65 months ago
Banana service
To whom it may concern, I was recommended to TS Memorial Service for a tombstone as a friend was assisted to satisfaction. I then decided to try it myself but due to your lack of urgency and taking advantage and the banana service that you have provided to me since I last paid the tombstone has been nothing but a joke. The last payment made was May of 2020 and since then we've been making fruitless arrangements. Just to give you a brake down a had taken days off from work to visit your offices at Diepkloof near Bara with the unsatisfactory service. I then made arrangements with Nyameka for the tomb to be erected and was given a date of the 16th of July but I was told that nothing was done due to backlog and was asked that we meet at Avalon on the 28th of July but I had to be the one to follow through to yet again a wasted day and wasted my leave. Following then, I'm still the one to follow up. Same thing from August to date. I'm not going to waste my time and also provide dates but just recent I was advised by Nyameka that I will get a call and it's already two weeks late with no one bothering themselves so with this I want nothing more with TS memorials but a refund and I'll get a tombstone somewhere else. Thank you for nothing.
0 replies
69 months ago
Settlement
I have a loan with African bank which I took a few years ago for 15000 and shortly after a few payments I lost my job. I went to the Randburg and Southgate branch to inform them of this and that I would be unable to make the full installment. Long story short both branches told me to wait for a phone call from the head office and in the meantime I'm still unable to pay the installment. Fast forward a few years later they call and hang up until I learned that I'm charged for the calls because in one of them the consultant mademention of this (Hope to have been the only one experiencing this because if not then it's a RIPOFF and a scam bank). I requested for the recording with no luck and that wasn't the first because in most of the calls they've made to me "I keep dropping calls on them" even after explaining to several of their untrained staff. I then finally made arrangements for R200 due to unemployment and was told that my balance has increased to 28k. When I ask for them to let me know how the amount got to that no one could explain so I stopped paying because I wasn't going to pay an amount I don't know of. I also picked up that they will make sure that you don't finish paying your loan. On the last they gave me a discount which you don't have an option of paying in installments but can only be paid once off. How is it that I'm able to make arrangements with other institutions but not African Bank to pay X amount for X number of months or does the so called bank work under a different regulation?
53 replies
71 months ago
Pick 'n Pay has lost their vision
In March of 2019 I did my groceries at Pick 'n Pay Southgate, after several consumption of the product and a few back and forth to the rest room that's when I realized the expiry date on on of the products. The no name brand French polony Pick' n Pay product had expired in the year 2018. I contacted them and a few appointments were made with one of the supervisor's (Forgot the gentleman's name) but everytime I would go there he wasn't available or something of a sort. Until one day I went to their branch only to be pulled aside (Forgot the lady' s name) because they had a regional manager on site and they didn't want me to cause a scene only to be refunded and be told that I'll be contacted as my query is still pending. For the same year (2019) I went to the Southgate branch and called their customer services to be told the same thing. I will be contacted. Earlier this year 2020 I went there but still the same lady that contacted me told me that they are still busy with my enquiry. I doubt if something of this serious manner will be taken for granted. I'm writing this out of frustration because this gets to show that Pick 'n Pay along with their employees do not care for anyone but their image. Fortunately I still have the images to prove this and something must be done. Got tired of the run around after something of the se thing happened again recently at Pick' n Pay Protea Point. Pick 'n Pay's vision: We are passionate about our customers and will fight for their rights.
105 replies
94 months ago
Replacement or Refund
I've had a terrible experience with bradlows SouthGate. I purchased Hisense 49" 4k UHD February 2017 cash for R6999.99. This year 11 July 2018 I experienced issues with the TV. Took the TV to the manufacturer hisense because Bradlows said it's out of warranty. Manufacturer gave me a letter confirming that the store must apply for credit and/or refund. A call was logged by a wonderful lady named Kelebogile who was of a wonderful service but the problem began when the turn around time had lapsed from their side. A week and a half later of the call being logged I received an SMS stating that the issue has been resolved. Now, for the real issue. Bradlows ordered a new TV 49" LED which is a downgrade from the 4K UHD and when I spoke to the manager Max over the phone for 20minutes and 8sec (10/08/2018 at 16:27) which was a waste of time, she told me that I either downgrade or nothing. I then told her that I'll be at the store for a solution because I'm not downgrading. She says Hisense discontinued the 4K UHD and that's it. At exactly 17:30 as promised I was at the store and personally spoke to her but the conversation still went on to downgrade or nothing as I tried to find the solution and come to an agreement she the closed it with "YOU PEOPLE" (RACIAL CARD) must come to an agreement because you either downgrade or nothing. THAT WAS THE END OF OUR CONVERSATION OR RATHER A ONE WAY CONVERSATION. One last thing, when I went back to the store 17:48 or 17:50 the store was closed. Replacement: Something of the same or more if one is no longer . Refund: pay back (money), typically to a customer who is not satisfied with goods or services bought.
0 replies
96 months ago
**** service
I've never experienced such in my renting life. I moved in to Jabulani Mews sometime last year and since then I've never had any joy. First, when I moved in there were certain checks which were not performed and you can't get hold of their offices. They even ask the building manager to get proof of payment and I mean what on earth...now for the real problem. When we moved in, the DSTV was not checked. 1. When we purchased the decoder we were charged a call out fee. 2. The geyser trip on the main switch kept tripping and when we reported the issue we are told to pay the call out. 3. The rental amount keeps increasing and I have proof of all the payments but im advised we're behind with payment. 4. I went to their offices today and they telling me that I'll be evicted by the 11th if I don't pay any of this but now I understand why tenants don't last there. 5. Every month the rent keeps increasing and no one explains what's happening or what you're paying for. 6. The flat had mold on both the bedroom and bathroom and they only came to wash the damn thing. I had to take my kids to the doctor as this has affected them. Now, I need advice on how to tackle the whole thing of the kids being affected by the mold. 7. We have provided proof of all payments made according to their invoices but we are threatened with eviction? 8. You literally pay for all none-human caused damages and everything that goes wrong.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
11 (84.61538461538461%)