Bad service

So I've been trying to get accommodation with this establishment however the response and service is terrible when calling I get "transferred" to nobody and then phone gets hung up when I eventually got thru via email I was told my application timed out cause I took to long however it was literally a few hours as I was awaiting confirmation letter from company however Vuyiseka told me that it was to late and that I should reapply which I did but when I do it says that my application is still in process so can someone please tell me what am I doing wrong or is it just lack of incompetence.