Communication Workers Union is not helpful at all

If i could give a rating less than 1 star i would. My sister was a member of this union and has since passed on. She has been sitting in cold storage because we have not been paid out for her funeral. I have been talking to a lady called Zanele from the organization and to date they are still going to have meeting to discuss our case and to date no feedback has been received still. When i call they tell me that she is not in the office