Ongoing Billing Errors & Broken Promises – Unacceptable Service from Compeg

I am extremely disappointed with Compeg’s ongoing negligence and failure to correct a serious billing error, despite multiple complaints and their repeated assurances that it would be resolved.

The issue began when I noticed that the electricity meter reading for neighbor unit was mistakenly allocated to my unit. This mistake has been ongoing since 2025, causing incorrect charges on my account. I immediately reported the issue and provided clear evidence, including:

A photo taken on 20 March 2025, showing the correct meter reading (5846.8). Email records of multiple follow-ups, in which Compeg promised to correct the error.

Despite their commitment to fix this, the same mistake keeps occurring, and I continue to be billed incorrectly. Their latest response was yet another empty promise, with no corrective action taken.

This level of incompetence and disregard for customers is completely unacceptable. If I had not checked the records myself, this overcharging issue could have continued unnoticed for even longer.

I have now issued a final demand for Compeg to correct this error by the end of today. If they fail to do so, I will escalate this complaint to regulatory authorities, consumer protection bodies, and the Ombudsman. I will also continue to raise awareness of their poor service through public platforms.

I strongly advise anyone considering using Compeg to be extremely cautious, as their lack of accountability and repeated errors show a complete disregard for customer concerns.

I expect immediate corrective action from Compeg and will update this review based on their response.