Disgusting treatment - Live Whatsapp Chat

I have never experienced such severely, utter rubbish service anywhere before. I sent a message to their "Live Whatsapp Chat" last night around 19:31. I needed urgent assistance with my work laptop and expressed the urgency due to it being my WORK laptop. The person opened my message shortly after receiving it but never responded. By 08:30 this morning I sent another message asking whether I should contact another company as it seemed they were not interested in my business. Again, just read and no reply. At 11:30 I sent another message informing that person I was going to leave a Google Review. Again, no reply. After my 3rd read and unanswered message I am now writing my review of my shocking experience with this company at 16:20. My rating..... Below zero if I could. My advice... If you are looking for a reliable company...This is not it. Hulle wil vir hulle ougat hou to have an after hours whatsapp line like the big boys, but in reality actually CANNOT hold a candle to their level of service nor that which other reviewers have written about Complete IT here.