Expired CompTIA Exam Voucher from Authorized Reseller

Dear CompTIA Support Team,

I am reaching out for urgent assistance regarding an issue with a CompTIA exam voucher purchased from one of your authorized partners, Rosebank College.

On November 26, 2024, I purchased two CompTIA exam vouchers from Rosebank College. However, despite multiple attempts to obtain them, I only received the vouchers on December 9th after escalating my concerns publicly.

I was assured via email that both vouchers were valid for one year. I successfully used the first voucher on December 12th without any issues. However, when I attempted to use the second voucher on February 6th—just two months after receiving it—It had already expired.

Since then, I have made multiple attempts to contact Rosebank College via email and phone, but I have not received any meaningful response. The administrator who initially assisted me acknowledged my email but has since stopped responding to my follow-ups.

This situation is extremely frustrating and unacceptable. I still have my N+ exam to get through. As Rosebank College is an official CompTIA partner, I am seeking CompTIA's intervention to resolve this matter. Please advise on the next steps to either reinstate my expired voucher or provide a replacement.

I appreciate your prompt attention to this matter and look forward to your response.