Poor customer service and rude response – Computer Mania Irene Village Mall

jacque , gareth On Friday, 6 March 2026, I visited the Computer Mania store at Irene Village Mall to submit my laptop for a quotation to have it repaired. The gentleman who assisted me, Raymond, was professional and advised that he would get back to me with a quotation.

As I had not received any feedback, I called the store on 10 March 2026 to follow up on the quotation at 11.51 and spoke to either Jacque or Gareth

Unfortunately, the person who answered the call was extremely rude. When I explained that I was calling to enquire about the quotation for my laptop, he responded by saying that he “did not break the laptop,” which was completely unnecessary and unprofessional.

The call took place at approximately 11:51. The individual continued to speak to me in a rude manner and eventually ended the call abruptly by putting the phone down while I was still speaking.

I am shocked that in 2026 customers are still treated in this way. Waiting several days for a simple quotation is already frustrating, but being spoken to rudely and having the phone put down on you is unacceptable.

I would appreciate feedback from Computer Mania regarding this matter.