Computershare - zero urgency, zero accountability

Dealing with Computershare is an exercise in frustration. Response times are glacial amd there is no sense of customers service. Queries sit unanswered for days (even weeks). For a company entrusted with managing critical shareholder and financial matters, the lack of urgency and accountability is horrifying. This is not a 'high volume' problem - its a service culture problem. Customers are left doing the work;tracking, reminding, resubmitting and hoping someone responds. The experience is exactly why I want to move my mom's share portfolio.