MK
Mandy K
Active since Feb 2012
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
Computershare - zero urgency, zero accountability
Dealing with Computershare is an exercise in frustration. Response times are glacial amd there is no sense of customers service. Queries sit unanswered for days (even weeks). For a company entrusted with managing critical shareholder and financial matters, the lack of urgency and accountability is horrifying. This is not a 'high volume' problem - its a service culture problem. Customers are left doing the work;tracking, reminding, resubmitting and hoping someone responds. The experience is exactly why I want to move my mom's share portfolio.
56 replies
28 months ago
Purposely slow to refund deposits
Very quick to demand deposits and monthly payments but 40 days later I am still chasing for a refund. Be wary!!
0 replies
30 months ago
Can investing in RSA Retail Bonds managed by Treasury be trusted? Going by their non-service I would say NO!!!o by!!
Trying to get hold of a human that can help is impossible!!! Useless service. Why have a helpline number when no one picks up? Why have an email when I have not had a response for three weeks. Is there even a walkin centre that you claim to have. Let's see if you bother to respond to my FB message, email to complaints address or this review. But you very quick to take an investor's money!!
393 replies
31 months ago
Useless handling of a deceased estate account
Useless handling of a deceased estate. Three phone calls just to get the list of requirements. No email address to send the documentation. JSE Investor services sorted out everything in 48 hours.
131 replies
31 months ago
Commended for handling of deceased estate
I must commend the JSE Investor Services on the smooth handling of a deceased member's share portfolio. They were efficient, courteous and very responsive, unlike Computershare which has been diabolical! And not to mention the absolute incompetence of the banking sector!!
131 replies
31 months ago
Excellent handling of a deceased estate account!
I have been so impressed with DSTV's handling of a deceased account. It has been compassionate and efficient. They communicated clearly, responded to emails within 24 hours and even refunded the amount within 24hours when all documentation was submitted. The banks could learn a thing or two!!!
131 replies
31 months ago
Nedbank's Deceased Estate dept : A deathly demise of efficiency and grave mismanagementanagement"
Horrific Experience with Nedbank's Personal Banking and Home Loan Department in Deceased Estate Matters. My ordeal with Nedbank's personal banking and home loan department in relation to a deceased estate has been nothing short of a nightmare. After sending all the required documents to my private banker, the process was passed around like a hot potato, leading to a chain of referrals that ended up at the Deceased Estates department. To add insult to injury, it took them a staggering six weeks to inform me that the documents were incorrect, and they didn't bother with any follow-up. Frustrated and fed up, I decided to switch to FNB, and to my surprise, they handled the matter quickly and efficiently. However, my troubles didn't end there. When attempting to obtain a title deed from Nedbank, I was repeatedly transferred to a non-existent number in their Home Loans division – this happened not once, but four times. I have little hope of receiving a response to the email address they provided, given my previous experience with their personal banking Deceased Estates department. This has been an incredibly disappointing experience for me, especially considering that my late mother was a loyal customer of Nedbank throughout her life and even held shares in the company. I, too, have been a loyal customer of Nedbank for my entire life, but this experience has pushed me to explore alternative banking options. I believe it's necessary to escalate this matter with the Ombudsman and FISA, as such incompetence and disregard for customers should not be tolerated.
0 replies
34 months ago
GEPF is a sign of the rot in our state departments
Waiting since the 28 November for funeral benefit refund. Service is horrific. What is the point of a call centre if you call everyday but don't get any further and you are told you just need to wait.
0 replies
41 months ago
Trying to cancel a dead person's Telkom service is disgusting
Try to cancel an account for a deceased person with Telkom is just as bad as RAIN and is like getting blood from a stone. What's the point of following the procedure on the website, getting a reference number and then being told by the call centre they can't check the reference number. Been waiting for more than a month. Telkom service and common decency sucks!
0 replies
41 months ago
Trying to do a Rain cancellation for dead person is disgusting
Trying to cancel a subscription for a deceased person with Rain is like getting blood out of a stone. Disgusting service.
528 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
11 (78.57142857142857%)