ComTel Internet...TERRIBLE !! NOT WORTH IT

Greeting All Readers

This is my second review on ComTel and had I known this was going to be the situation I wouldn't have given them a good review in the first place

In fact , my recommendation is if you are thinking of getting fibre or WiFi please dont waste your time with them!

I reported on the 2nd of February that the internet was going down with load shedding, this email was sent to Support email address asking them to investigate why the site backup systems were not working , here we have inverters and back systems expecting to carry on as normal and our ISP is going offline

Yesterday the 24th when obviously loadshedding started again , we had to contact them and complain ?! To which the response was the site that we connect to is having problems and there was a problem with the backup system?!

Yes ComTel I told you this on the 2nd of February before we had stage 6 load shedding, I included all the account details in my email and it was overlooked and you didn't even bother to get back to me !!

Up until today I've really only had good things to say about ComTel however trying to figure out why a service that's being paid isn't working and the email that was circulated was that system would go offline on

25th Feb 3am to 5am ...

Not

24th of Feb from 4pm until well it's still off and it's now the next day ?! The person whom I was dealing with , was not the usual Jason or Shaun that I can say in the past I have nothing but good things to say about and if any other ISP or support company reads this , I recommend poaching these guys because excellent 👍 service

Instead today I had some clown , that I had to ping pong email backwards and forwards with just to get them to tell me that my area was down !! Yes sir this was an absolute clown , I put my details in the email and this clown couldn't get my name right 👍 hence why I'm calling him a clown 🤡

After having 1 year with ComTel I can tell you that they go offline literally 1 day a month , January was no exception and February no exception and last there were a few times.. now I don't mind that systems need upgrading and that sometimes things go offline

However !!

I don't think that a client needs to send you Id number and account number for a Clown who is a service representative to tell you your area is offline , especially when you have just provided him with

Account holders name The address where the internet is installed The area in which you are located The contact number of the account holder

As well as they were supposed to include secondary details on the system which was never done 👍

I've been in the IT industry 25 + years , and I can tell you that what they offer for internet is overpriced and under delivered ! And when the person you deal with can't get your name right 👍 chaos , ladies and gentlemen I'm afraid this is just a sign of what's going on at the company! Not my ****** not my zoo !! Let me tell you I'm horrified that in the last year I've spoken to agents 5 OR TIMES that have been brilliant but today absolutely USELESS !!

SO I DO NOT RECOMMEND COMTEL !

SERVICE -1 STAR INTERNET - SPEED PATHETIC/ AND THEY EVER SO QUICK TO TRY THROTTLE TOUR UNCAPPED INTERNET!!

After my experience today and with how they have handled the issues with site backup , customer services and general internet access .. compounded by the amount of DOWNTIME !!

I CERTAINLY DO NOT RECOMMEND THEM ... I CAN ASSURE YOUR MONEY IS BETTER SPENT ELSEWHERE...

I was going to email Dave and say you know what , you need to seriously put your old support guys on because I don't know where you found this guys I dealt with but I'm highly annoyed, people have income tax that needs to be submitted, my entire security camera system and being able to access them requires internet , you were told on 2nd February your site has backup issues and here we are in the 25th February and you only now trying to resolve the issue ..

Not good enough !

So people don't waste your time with ComTel please .. reply in the comments and I will recommend a few options because I'm also looking now ...