Pathetic non-available tech support

I'm writing this review because my internet is currently down, and it's after 8pm. Unfortunately, Comtel's customer support is unavailable at this hour, unlike other ISPs that offer 24/7 assistance. It's incredibly frustrating to have no immediate help when you need it most. You have to log a ticket and hope they respond the next day. Additionally, Comtel lacks an app for monitoring usage or logging tickets online, leaving you with only WhatsApp or email options. This level of service is unacceptable, and I will be cancelling my contract as soon as I find an ISP that can provide round-the-clock support.