PJ
Portia J
Active since Sep 2017
20
Reviews
0
Industries
Reviews
20 reviews12 months ago
DON'T SIGN UP WITH ZOOM FIBRE
As a Zoom Fibre customer in Langebaan, I’m beyond frustrated with your latest move. You've decided to discontinue your affordable entry-level fibre packages (15Mbps, 20Mbps, and 30Mbps) and force everyone onto a 50Mbps plan starting June 2025—at double the cost.. I don’t need 50Mbps. I don’t want 50Mbps. But now I’m expected to pay for it whether I like it or not. This is not an upgrade—it’s a forced price hike that benefits only Zoom Fibre, not the customers who actually use their service. Many of us chose lower-speed packages because they fit our needs and budgets. Now, we’re being left with no affordable options. Instead of providing flexibility, Zoom Fibre is forcing customers to pay for unnecessary speeds they won’t fully use. This decision is greedy and inconsiderate. I’ll be looking at other providers because I refuse to pay double for a service I don’t want. If you’re considering Zoom Fibre, think twice—they clearly don’t care about their customers, just their bottom line.
58 replies
13 months ago
Review your tech support time
I'm frustrated that Comtel Langebaan only has technical support until 8pm daily. It's hard to believe that an ISP doesn't offer 24/7 technical support like other providers. If your internet goes down after 8pm, there's nothing you can do but wait until the next day. I had an issue after hours that could not be resolved at the time but I had to escalate it the next day. The tech support was quick to assist and I want to thank Noer Ismail for trying to resolve my issue and appreciate the ongoing communication. Very professional there and thank you for sorting me out. But please reconsider extending your hours. Other ISP tech supports are open even until 11pm as this is what other users in my complex are saying and they happy with their ISPs. Thank You
0 replies
13 months ago
Pathetic non-available tech support
I'm writing this review because my internet is currently down, and it's after 8pm. Unfortunately, Comtel's customer support is unavailable at this hour, unlike other ISPs that offer 24/7 assistance. It's incredibly frustrating to have no immediate help when you need it most. You have to log a ticket and hope they respond the next day. Additionally, Comtel lacks an app for monitoring usage or logging tickets online, leaving you with only WhatsApp or email options. This level of service is unacceptable, and I will be cancelling my contract as soon as I find an ISP that can provide round-the-clock support.
0 replies
15 months ago
Warning: Adidas Fails to Process Refunds and Provide Clear Communication
I'm writing to issue a strong warning to fellow consumers regarding Adidas and their handling of refunds. I've experienced severe issues with their customer service following an online order that went awry. Here are the facts: Order Date: 15 December 2024 Total Amount Paid: Over R3197 Timeline of Issues: 15 December 2024: Order placed. Significant Delays: Numerous unmet promises for updates, compounded by high order volumes. 29 December 2024: Received email request to review items I hadn't received. 31 December 2024: Email promised a refund of R839 for an unshipped item, which never materialized. 4 January 2025: Requested refunds for remaining items due to incorrect sizing. 14 January 2025: Notified of a refund being processed, which was never completed. 25 January 2025 & 2 February 2025: Provided proof of purchase and non-refund to Adidas, with no resolution. 03 Feb 2025: Spoke to a consultant online Latest Update from Adidas (3 Feb 2025): This morning, an online consultant informed me that the delay was due to a payment processor issue in South Africa, which has supposedly now been resolved. The team is currently processing refunds manually but has not provided a specific date for completion. They have asked for an additional 3 to 5 days to potentially resolve the issue and credit the refund. Whether this is just another excuse after I have been waiting for weeks. Current Situation: Adidas has not only failed to refund over R3000 but has also failed to adhere to their 14-day refund policy, leaving me out of pocket and without the products. Their customer service has been unhelpful, providing no clear answers or resolutions. In response to this ongoing issue, I have lodged a formal complaint with the Office of Consumer Protector. I am committed to sharing my negative experience on all social media platforms to alert others about this brand's lackluster customer service and failure to process refunds. My aim is to ensure that potential customers are aware and cautious when dealing with Adidas online. Warning to Others: Be cautious when ordering from Adidas online. The lack of effective communication and failure to fulfill refund commitments have been incredibly frustrating and financially straining. Let's help each other stay informed and protected from such disappointing service.
0 replies
16 months ago
Takealot's Massive Failure: Wrong Product, Poor Service, and No Accountability
I ordered an inflatable dog collar from Takealot, urgently needed for medical reasons since my dog can't tolerate traditional cones. What I received instead was a completely unrelated product (Teegel) with the barcode for the dog collar slapped onto it. This is a clear failure in quality assurance. How does such an obvious error pass unnoticed? As a Takealot More subscriber, I expect fast, accurate, and reliable service, but this experience has been anything but. Their response to this mistake made it worse: they can't send me the correct item immediately. Instead, I have to wait until the next day for a return to be scheduled, then wait another two days for a review before I even get my refund. No accountability, no urgency, and no alternative solutions offered—despite the fact that I urgently needed the product. This lack of care and attention is frustrating, especially when dealing with something time-sensitive and important. Takealot's customer service, which should be focused on resolving issues quickly and efficiently, has completely failed here. This has been a huge inconvenience and a disappointment from a company I’ve trusted for so long. The customer experience has really gone downhill, and this is unacceptable for such a well-known platform.
0 replies
17 months ago
Disappointed Passenger Review: Emirates Airline
As a traveler, I had high expectations flying with Emirates, given their reputation for service excellence. Unfortunately, my experience left much to be desired, spanning all legs of my journey from South Africa to Dubai, then Bali, and back home. Leg 1: Cape Town to Dubai (EK773) This was the highlight of the trip. The flight attendants were friendly and accommodating, making the long 9-hour journey more bearable. I appreciated being allowed to access snacks at the back of the plane. However, the meals were underwhelming and could use improvement. The onboard WhatsApp service worked fine on this flight, but that was the only consistent positive throughout the journey. Leg 2: Dubai to Bali (EK368) The stark drop in service was immediately noticeable. The flight attendants were unfriendly, unapproachable, and lacked any semblance of warmth. No smiles, no welcoming demeanor—just a cold and dismissive attitude. Adding to the frustration, the complimentary WhatsApp service I was entitled to as a Blue Skywards member didn’t work at all. It felt like the standards Emirates is known for were non-existent on this flight. Leg 3: Bali to Dubai (EK369) This was the worst part of the journey. The flight attendants were outright rude, lacking professionalism or basic courtesy. One attendant nudged me to hand over the menu, saying nothing and not even attempting a smile. The Wi-Fi was non-functional, leaving me without the promised connectivity for the entire 9-hour flight. The food was dismal, a continuation of the poor culinary experience from earlier flights. Leg 4: Dubai to Cape Town (EK772) The final leg was another disappointing experience. Again, the Wi-Fi didn’t work, and flight attendants displayed a poor attitude. Asking for a snack felt like an imposition, with staff visibly annoyed by the request. The meals were beyond average, lacking in quality or taste. I even mentioned to one attendant how unfriendly they seemed, but this was met with indifference. Overall Impressions Emirates failed to deliver on its promise of a premium experience. The service was inconsistent, with a noticeable decline in professionalism and hospitality across the flights. Food quality was poor throughout, and the lack of functioning Wi-Fi, despite being advertised and included in my Skywards benefits, was a major letdown. The flight attendants’ dismissive behavior and lack of basic courtesy were shocking for an airline of this caliber. I expected better from Emirates and am deeply disappointed by the experience. This journey has made me rethink my loyalty to the airline, as the service provided did not justify the reputation or the cost.
0 replies
40 months ago
Truly disappointing service from an alarm company
When us as individuals, conclude agreements with private companies to render monitoring and armed response services, what we are seeking in effect is protection from criminals. The monitoring and response provided by District Watch through the control room, failed to meet the standards of a reasonable security company. On 11 Jan 23, my house alarm triggered and I was not home. On arrival, I noticed the alarm going off and disarmed the sound and waited for a call from the control centre, whilst pulling my vehicle into the yard. After 15 minutes there was no call and I decided to call the district watch control centre. The consultant advised that they did not pick up any alarm triggers and later advised that the reason for this was that our armed response service was canceled a while back, which was shocking as we didn't cancel our payments or their services and monies were being deducted as per normal. Their radio link is still on our premises and few weeks back their sales agent was on our premises to quote on an upgrade to our system. During all this time we thought we were under the protective services of our alarm company. These cumulative shortcomings point towards a breach of contract by District Watch. After much discussion with the call centre, they decided to activate our system, until they could figure out why it was deactivated in the first place, without our consent. The issue with this was that they could only activate it after midnight and should we face a real threat before midnight, we would have to call in for support. With loadshedding at its highest and breakins being frequented in the area, we feel unsafe and now to face these irregularities from a security company is unacceptable. This should be an eye opener to security companies that if they don’t provide an effective service, and there is a break-in, they could find a court holding that they are in breach of contract with their clients. And that, in turn, could lead to serious claims for damages. I have requested feedback from DW regarding the cancelation and was told they will come back to me. It's now been 2 days since my request and to date have not received a call. I look forward to hear from DW
0 replies
41 months ago
Disappointing Snatcher Communication
It takes very long for your order to arrive home. One of my items were broken which was very disappointing. I emailed them same day as my order arrived with a photo, and to date no reply. Very reluctant to order from them. Total lack of comms and customer service
0 replies
53 months ago
Pathetic, Unreliable and Scam
If I could give a zero rating, I would. I purchased a unit online on 11 Nov and sent proof of payment via the required Whatsapp number. 12 Nov 2021 my order was confirmed. It's been 2 weeks and I have not received a message or tracking number for my delivery. I've been trying to reach out to them on the whatsapp number and their facebook profile where they keep posting specials and discounts but they ignore my messages. I've been trying to phone each and every number on their page but it just rings. This company is very unprofessional and downright scammers. Your 2 - 3 days and 2 - 5 days for delivery is a joke and a lie. I phoned one of the branches in cape town and was told I need to get hold of someone in johannesburg as they can't assist me. You have no regard for your customers. Taking their hard earned money and not delivering. I am gonna try my utmost to take this further in all platforms and I will not stop until I get an answer
0 replies
62 months ago
Aftersales nonexistent
Unfortunately there's nothing less than 1 star. I have so many complaints about this bank. We have a business account with a credit card. This item was sold to us by one of your business bankers (Khwezi Zitumane). You are quick to sell your business and take our money, but your after sales are non existent. I have been trying to reach the business banker since 8 March. We made 2 payments via the credit card on our mobile banking app in February. When I go online none of the transactions shows, I cannot pick up anything, and neither does it show me the balance I must pay. It shows an error. The banker to date has not made contact with me since I find the mobile app extremely nauseating. In addition to that I logged online via the standard bank online portal, and again it shows NO transactions outstanding. I tried to view a 60 day or even a 90 day history, but it shows nothing to display. How is this even possible???? I eventually managed to get a transaction history and it shows the balance owing but it doesn't show that anywhere in the actual balance. Now when I made that payment, now it shows me that I am in credit of the amount paid. Which I;m not supposed to be as I just settled the account! Also a payment was taken off our business account to the credit card on 02 March, however we made our first payment on 15 February. Does your bank take a minimum payment for the credit card at the end of each month? And not 30 days after a transaction was made? Your services are very disappointing. We were assisted so quickly with a credit card, but the after sales are appalling. Needless to say also charging for a POP R7,00 after each transaction. That's totally unacceptable and disgusting
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (10%)
3 Star
1 (5%)
2 Star
2 (10%)
1 Star
15 (75%)