5day delivery go`s to 11days and still don't have my item. paid in full

Did needed to upgrade the servers during scheduled maintenance and yes has been 7 work days that has been payed in full on the 10/62021 before 11am instant transfer . 11days later jip still don't have it . did mail did phone and jip no one phone u back not even deliver company. Scary part is its not even 30min drive. gr8 service