What sort of business is this ????

Ive had the worst experience with this company thus far, which is very upsetting. <br> A few weeks ago I got a call from Michael, offering we purchase a product, which I said NO to.<br> A week later, in my absence, ..?. called to confirm the order, using deceiving closing tactics, which he used on a colleague of mine. The order was then \confirmed"<br> The day when the product was delivered to our doorstep"