*****ing money - no electricity

On 12-03-2025, I purchased electricity via the CODI app at 05:49 in the morning, Left to go to work at 11:00 I still have not received my token to recharge my meter. I sent numerous emails to Info@conlog.com, requested feedback on the website as well as the app - no ticket received. Today 14-03-2025 I called them after holding for 6+ minutes I finally got hold of them telling me I should have sent my query to support@conlog.com for a ticket, yet nowhere on the website nor app this email address is shown. Sent proof of payment etc. to conlog, got a message back they cannot trace my token but got the payment. Instead of giving me a token they are now going to investigate as to why I did not receive my electricity that I purchased.