Worst service ever!!! Bradlows (CFS) does not want to send statement but says there's an outstanding amount

Worst service provider ever. These people failed to debit last year January 2025, then they put my account that its in arrears due to their not debitting. So I finally managed to finish my installments with them end of November 2025 and paid up the arrears balance End of December 2025 in full as per the statement they had been sending me. Now they refuse to send a paid up letter or a statement, the agents are rude and hang up on you when you request a statement because they keep calling saying there's an outstanding amount which God knows where it comes from. These people are a complete **** and are probably adding unauthorized amounts on clients accounts just to gain commission. Since they said my matter has been escalated to finance but no one has gotten back to me except for the spam calls saying there's an outstanding amount yet all that I owed (interest included) I paid up. See me again opening an account with any company related to Bradlows and this sham of a collections company, sh**t me.