Unresponsive and Delayed

I placed an order for a tablet, and the help desk contacted me a week later, informing me that they had no stock available so I requested a refund, they responded and recommended an alternative tablet instead. The delivery time was something like 21 days, after I had waited more than a week to hear back from them, so I asked them to proceed with my refund. After a few more days, they said my refund would take 10 - 14 business days. It has now been 19 business days since they agreed to refund me, and this is getting a little ridiculous, given that I placed the order on September 27th. And I haven't heard anything since October 14th.