AC
Anushca C
Active since Apr 2020
17
Reviews
0
Industries
Reviews
17 reviews5 months ago
Unresponsive and Delayed
I placed an order for a tablet, and the help desk contacted me a week later, informing me that they had no stock available so I requested a refund, they responded and recommended an alternative tablet instead. The delivery time was something like 21 days, after I had waited more than a week to hear back from them, so I asked them to proceed with my refund. After a few more days, they said my refund would take 10 - 14 business days. It has now been 19 business days since they agreed to refund me, and this is getting a little ridiculous, given that I placed the order on September 27th. And I haven't heard anything since October 14th.
0 replies
11 months ago
Friendly and efficient!
Friendly and efficient service! Shout out to Marizel Bernardo for explaining everything clearly and helping me to choose the right cover for the new fur baby! Looking forward to building a relationship with them!
58 replies
16 months ago
****med!
****med! It let's you buy a "one-time course" and next minute they're taking all kinds of subscription fees and money from your account refusing to refund it. There's no option to view account plans or subscriptions anywhere and no other contact details than a generic support email.
0 replies
22 months ago
WORST SERVICE EVER
I have left so many reviews about this HORRIBLE service already, they don't even have the decency to reply. Yesterday I canceled my fibre because I am so tired of fighting with these people. I have been ignored, **** to, incorrectly billed, misinformed and been given more false promises than a broken relationship. So when I finally reached my limit, I canceled. The agent literally argued with me for an hour trying to "resolve" the issue with more false promises and discounts. After asking to just cancel my fibre for the 4th time in that hour, he slammed me with a R999 cancelation fee. Shocked to my core, I addressed it and asked what it was for, I was transferred to a different department. The conversation I had with the other agent was so confusing as she couldn't even structure a decent sentence and then proceeded to be rude to me when I asked for a clearer explanation. Her explanation was that I'm being billed for fibre services that the company has to cover, which made NO SENSE at all. I had already paid my subscription for the month and I am canceling the fibre so what fibre services do they have to cover? They have been billing me R1029 for the last 3 months for speeds I haven't received. They charged me for an upgrade that took WEEKS to be activated - billed me pro rata and an additional whole month without upgradinf my speeds - that error still hasn't been credited to this day! Then they want to charge me R999 to cancel my fibre. Eventually, not being able to sway my argument, she said it's company terms, when I asked her to send me the terms she proceeded to ask me questions like did I pay my installation, do I have a router to return, ect. Trying to justify the cancelation fee. Finally, it's the day after I cancelled and I don't know what kind of sick joke they're playing, but now I have no internet at all. I have paid my monthly service, the cancelation is due September which is 2 months in advance????? This is the most *********** company I have ever had to deal with. The most disgusting excuse for services!
0 replies
22 months ago
I've requested a call with specific times that was very well met
I've requested a call with specific times that was very well met. Bradley had explained everything perfectly and answered all my questions, when I asked for some time to decide, Bradley was very respectful and set up a call back appointment which he honored to the minute. I completed the sign up process effortlessly and Bradley's assistance was spot on. Super happy with the initial introduction, and I am happy to leave a good review. However, the true test will come once I receive my router and experience their services. I have heard great things and have high expectations. If it's anything like the kick off, I'm looking forward to being a long, loyal customer.
53 replies
23 months ago
Worst customer service I have ever experienced!
Worst customer service I have ever experienced. For almost a month now I have been billed pro-rata and been debited a full amount for a 100mbps line and now I am barely getting speeds of a 20mbps line. I have contacted these people so many times that I have lost count. I am desperately wanting to cancel but don't have any other providers in my area yet. How are we living in 2024 with such poor wifi infrastructure?? What adds to it is the fact that I work in the evenings and that's when my speeds are at it's lowest, when nothing else is on the wifi except my speed test I am getting speeds of sometimes 2mbps and maybe 20mbps if I'm lucky. I don't know what else to do except leave reviews.. I am disgusted with their customer service.
0 replies
24 months ago
From bad to worse
It's been 3 weeks since I've been having issues with them, a week since I was finally able to log the ticket, 3 days without any updates, and now my speeds are even worse than they were before. I am working from home, first, they bill me incorrectly and now this issue is affecting my income because of the speeds. I'm being billed R1k a month for a 100/100 line but getting speeds of 30s. Took me speaking to 6 different people before one was finally able to determine the problem and log a ticket and it's been getting worse ever since. This is clearly not my first review and certainly won't be my last, until this problem is resolved.
0 replies
24 months ago
DISHONEST AND BAD CUSTOMER SERVICE
Given that this is the only provider in my area, I unfortunately have no choice but to deal with them. The last 2 weeks have been frustrating and shocking given the responses from their support. I have been **** to, wrongfully, informed, wrongfully billed and continue to ask for issues to be resolved and I do not know how better to get their attention then to review them for the BAD SERVICE they offer. I am billed for a prorata upgrade that never took effect. I am billed for the upgrade I requested yet my line was never upgraded. I requested the upgrade 16 April, still capped on my previous package line speeds. CS agents have **** to me saying they will attend, the upgrade hasn't been processed, the upgrade was processed but needs to be activated in the back end, the line has been upgraded, the support team has already left - before EOD on a weekday by the way - and I've been told that I am responsible for the bills but no service has been delivered. I have even sent them proof of my speed for the last 2 weeks to them and they still try and tell me the upgrade went through. Then they put me on hold for hours and when I ask for updates the response is that the support team knocked off already, before the end of a workday on a THURSDAY. Fed up doesn't come close..
0 replies
31 months ago
NO SERVICE OR TECHNINAL AID
Since September 6th I have been struggling with my fibre connection and I have reported this fault to WebAfrica and Octotel literally 4 TIMES in total already. Each time the service agents are great, we go through the whole process of troubleshooting, each time they say they re going to log a fault with Octotel and that they will contact me and the issue doesn't get fixed and I never hear anything from Octotel and only receive generic emails from webafrica containing NO INFO. I had an Octotel technician come out ONCE to replace a cable that had absolutely no fault at all. The cable did not cause the problem and replacing it certainly didn't resolve the problem. Each time, after a week or 2, I get an email stating that my ticket is closed and the issue is resolved when I am still struggling with the same thing. In the meantime, I am working from home, having to spend over R1000 already on data just so I can actually KEEP MY JOB!! I have a subscription that costs me over R1000 a month but I never have internet???? I can't change providers because there are no other providers in my area so what am I supposed to do here????? I am absolutely fed up with the lack of service and professionalism, no one gives a **** as long as you pay them right???? I have reported webafrica on this matter as well, as I don't seem to be getting service from either parties.
131 replies
31 months ago
BAD SERVICE AND TECHNICAL AID
Since September 6th I have been struggling with my fibre connection and I have reported this fault to WebAfrica and Octotel literally 4 TIMES in total already. Each time the service agents are great, we go through the whole process of troubleshooting, each time they say they re going to log a fault with Octotel and that they will contact me and the issue doesn't get fixed and I never hear anything from Octotel and only receive generic emails from webafrica containing NO INFO. I had a technician come out ONCE to replace a cable that had absolutely no fault at all. The cable did not cause the problem and replacing it certainly didn't resolve the problem. Each time, after a week or 2, I get an email stating that my ticket is closed and the issue is resolved when I am still struggling with the same thing. In the meantime, I am working from home, having to spend over R1000 already on data just so I can actually KEEP MY JOB!! I have a subscription that costs me over R1000 a month but I never have internet???? I can't change providers because there are no other providers in my area so what am I supposed to do here????? I am absolutely fed up with the lack of service and professionalism, no one gives a **** as long as you pay them right???? I will proceed to report Octotel as well as they don't even bother responding to my service requests.
0 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
1 (5.882352941176471%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (76.47058823529412%)