Dishonest company - watch out

I ordered labels from this online company and paid by eft on the 11 of October 2025. I emailed me the proof of payment and they tanked me for the order. When I go onto their website to check the progress of my order it says processing and it has been saying this since the 11th of October. The money has gone off my account. When I send them emails asking for feedback, they don't reply.