outstanding service from Nelson, Ryan and Ronald.

My husband bought me JLB earbuds for my birthday last year and one had stopped working. Although it was less than a year since I had been using them, it was over a year since they were bought and thus just out of the warrantee period. I emailed to ask where I could take them for repair and Nelson Pillay answered within hours, requesting my invoice. Within a very short time after sending this to him, I was sent a replacement pair. Hats off to Nelson and the two gentlemen who assisted in the process, Ryan Schroeder and Ronald Gibson. It is so good to experience such efficient and kind service these days.