CE
Connoisseur Electronics
Claimed Business
CE
Connoisseur Electronics
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
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Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGS
Gary S
1 reviews | Active since Jan 2020
16 Jan 2025, 09:15
Outstanding Service - JBL Endurance Race
What amazing service received from Nelson & Ronald!! Unbeknown to me, my JBL Endurance pods had just passed their warranty date when the one stopped working. Nelson responded in less than an hour advising me that he will replace my headset under warranty. Another hour later Ronald confirmed he had sent the replacement which I have just received 2 days later. A brand is only as good as their after-sale service & these guys have nailed it!!! Thanks again
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Gary S
1 reviews | Active since Jan 2020
16 Jan 2025, 09:15
Outstanding Service - JBL Endurance Race
What amazing service received from Nelson & Ronald!! Unbeknown to me, my JBL Endurance pods had just passed their warranty date when the one stopped working. Nelson responded in less than an hour advising me that he will replace my headset under warranty. Another hour later Ronald confirmed he had sent the replacement which I have just received 2 days later. A brand is only as good as their after-sale service & these guys have nailed it!!! Thanks again
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Replies (0)KH
Kevin H
1 reviews | Active since Jan 2020
11 Oct 2023, 07:11
Excellent services from Connoisseur Electronics
I would like to just compliment Connoisseur Electronics for their excellent support in helping me with my Harmon Kardon GO + Play portable speaker. They are very fast and efficient and world class in their services. If you are looking for any Harmon Kardon or JBL equipment feel free to contact them as they are excellent and go the extra mile to render their services
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Kevin H
1 reviews | Active since Jan 2020
11 Oct 2023, 07:11
Excellent services from Connoisseur Electronics
I would like to just compliment Connoisseur Electronics for their excellent support in helping me with my Harmon Kardon GO + Play portable speaker. They are very fast and efficient and world class in their services. If you are looking for any Harmon Kardon or JBL equipment feel free to contact them as they are excellent and go the extra mile to render their services
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Replies (0)SG
Sally G
1 reviews | Active since Jan 2020
24 Jun 2023, 11:32
outstanding service from Nelson, Ryan and Ronald.
My husband bought me JLB earbuds for my birthday last year and one had stopped working. Although it was less than a year since I had been using them, it was over a year since they were bought and thus just out of the warrantee period. I emailed to ask where I could take them for repair and Nelson Pillay answered within hours, requesting my invoice. Within a very short time after sending this to him, I was sent a replacement pair. Hats off to Nelson and the two gentlemen who assisted in the process, Ryan Schroeder and Ronald Gibson. It is so good to experience such efficient and kind service these days.
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Sally G
1 reviews | Active since Jan 2020
24 Jun 2023, 11:32
outstanding service from Nelson, Ryan and Ronald.
My husband bought me JLB earbuds for my birthday last year and one had stopped working. Although it was less than a year since I had been using them, it was over a year since they were bought and thus just out of the warrantee period. I emailed to ask where I could take them for repair and Nelson Pillay answered within hours, requesting my invoice. Within a very short time after sending this to him, I was sent a replacement pair. Hats off to Nelson and the two gentlemen who assisted in the process, Ryan Schroeder and Ronald Gibson. It is so good to experience such efficient and kind service these days.
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Replies (0)TW
Truia W
1 reviews | Active since Jan 2020
6 Feb 2023, 12:49
Fantastic service- happy camper!
I needed a new battery for my Harmon Kardon speaker. Talked to Nelson on the phone, and promptly received the proforma from Ronald, and all the communications between the roleplayers to get my package shipped. Order was paid on Friday, and I received my package today. Installed the new battery, and it works100% again. Thank you guys for fantastic service!
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Truia W
1 reviews | Active since Jan 2020
6 Feb 2023, 12:49
Fantastic service- happy camper!
I needed a new battery for my Harmon Kardon speaker. Talked to Nelson on the phone, and promptly received the proforma from Ronald, and all the communications between the roleplayers to get my package shipped. Order was paid on Friday, and I received my package today. Installed the new battery, and it works100% again. Thank you guys for fantastic service!
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Replies (0)AZ
Anton Z
1 reviews | Active since Jan 2020
25 Aug 2022, 14:10
Don't waste your time.
A Phillips headphone set snapped in two after 8 months of careful usage. But its considered "physical damage" and not covered under warranty. Then they have the audacity to offer me a subsidized price: R 321+R200 delivery fee. For that delivery fee it must be delivered by a personal butler in a tuxedo. Why will I buy something again that if it breaks, has zero support from the supplier? Find a better brand with better support.
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Anton Z
1 reviews | Active since Jan 2020
25 Aug 2022, 14:10
Don't waste your time.
A Phillips headphone set snapped in two after 8 months of careful usage. But its considered "physical damage" and not covered under warranty. Then they have the audacity to offer me a subsidized price: R 321+R200 delivery fee. For that delivery fee it must be delivered by a personal butler in a tuxedo. Why will I buy something again that if it breaks, has zero support from the supplier? Find a better brand with better support.
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Josephine L
1 reviews | Active since Jan 2020
12 May 2022, 11:50
THREATENING TO CANCEL MY ORDER AND REFUSING TO DELIVER.
I bought JBL Tune 700BT Over ear Bluetooth Headphones yesterday on JBL Dare to listen website.I used Vouchers from McDonald's for discounts,my vouchers went through and my purchase was successfully paid and received an order number. This morning I received a rude email from the Connoisseur Electronic creative and Digital specialist who said that they will cancel my order because I used more than one voucher to make a purchase.Their system never declined my vouchers. Some online systems like takealot only takes one voucher when making a purchase and automatically declines another voucher if you try to redeem it. I cannot be treated like this for making a purchase on their website and successfully paying the outstanding amount. I'm just a customer,now they want to make their online system my problem. I'm waiting for my order Connoisseur Electronics my order was successfully paid and I have an order number.
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Josephine L
1 reviews | Active since Jan 2020
12 May 2022, 11:50
THREATENING TO CANCEL MY ORDER AND REFUSING TO DELIVER.
I bought JBL Tune 700BT Over ear Bluetooth Headphones yesterday on JBL Dare to listen website.I used Vouchers from McDonald's for discounts,my vouchers went through and my purchase was successfully paid and received an order number. This morning I received a rude email from the Connoisseur Electronic creative and Digital specialist who said that they will cancel my order because I used more than one voucher to make a purchase.Their system never declined my vouchers. Some online systems like takealot only takes one voucher when making a purchase and automatically declines another voucher if you try to redeem it. I cannot be treated like this for making a purchase on their website and successfully paying the outstanding amount. I'm just a customer,now they want to make their online system my problem. I'm waiting for my order Connoisseur Electronics my order was successfully paid and I have an order number.
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Replies (0)DD
Dominique D
1 reviews | Active since Jan 2020
31 Jan 2022, 08:01
Most pathetic customer service ever - do not abide by their own return policy.
Most pathetic customer service I have ever experienced. I purchased 2 sets of kids headphones as presents for my children who are 6 and 9. They are much smaller that you'd expect and have a very tight fit. Kids put them on once, complained about them being tight. Did not connect it to any device or use them, not even once. Emailed immediately to request a return on 26 December, had zero replies. Emailed again in January, zero reply. Phoned the number on the website, got the number of the service people, Gary and Nelson. Phoned Gary, he said - "Oh I'll need to check with Nelson becuase not sure how this will work" I said, what do you mean? You don't know how returns work? He said, please email and I'll come back to you. Again zero reply. Phone again this morning and was told, I don't understand what you mean so you can't return them. I really cannot believe that in this day and age an ecommerce business can be that pathetic. Stay away from these people, you'll be better off.
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Dominique D
1 reviews | Active since Jan 2020
31 Jan 2022, 08:01
Most pathetic customer service ever - do not abide by their own return policy.
Most pathetic customer service I have ever experienced. I purchased 2 sets of kids headphones as presents for my children who are 6 and 9. They are much smaller that you'd expect and have a very tight fit. Kids put them on once, complained about them being tight. Did not connect it to any device or use them, not even once. Emailed immediately to request a return on 26 December, had zero replies. Emailed again in January, zero reply. Phoned the number on the website, got the number of the service people, Gary and Nelson. Phoned Gary, he said - "Oh I'll need to check with Nelson becuase not sure how this will work" I said, what do you mean? You don't know how returns work? He said, please email and I'll come back to you. Again zero reply. Phone again this morning and was told, I don't understand what you mean so you can't return them. I really cannot believe that in this day and age an ecommerce business can be that pathetic. Stay away from these people, you'll be better off.
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