AV
Anton Z
Active since Sep 2020
4
Reviews
0
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Reviews
4 reviews17 months ago
Online shopping is a NO-NO
Worst online shopping experience possible. The incorrect product was delivered and after the return was logged zero further communication from the company. Contacting their call center is a waste of time. The agents provide contradicting information, either because of a lack of training or working with an inadequate or out dated system. Promises are made that you will be contacted but no response. Requested to speak with management and was told all managers are in a meeting. Clearly showing they have zero priority in customer service. Still waiting for a response on the refund. Probably won't get it. My advice is close your online portal, its a disaster and you have no idea on how to run it.
168 replies
44 months ago
Don't waste your time.
A Phillips headphone set snapped in two after 8 months of careful usage. But its considered "physical damage" and not covered under warranty. Then they have the audacity to offer me a subsidized price: R 321+R200 delivery fee. For that delivery fee it must be delivered by a personal butler in a tuxedo. Why will I buy something again that if it breaks, has zero support from the supplier? Find a better brand with better support.
0 replies
65 months ago
Frogfoot can only understand pretty pictures
The funniest thing happened last night. I have made so many calls to my useless ISP (Axxess) to escalate fibre faults to Frogfoot that I lost count. Last night, after another ticket was logged an Axxess technician called me for another round of the nonsensical speed-tests. We went through the normal waste of time and I was told to send the screenshot to them . Exported the multiple results to a CSV file and sent it. Was told no, Frogfoot must get the actual screenshot. Ok, went to the results page and sent the screenshot of the table of results, got told again no, Frogfoot need the actual screenshot of each individual speedtest. So, apparently Frogfoot is incapable of understanding data in a table or spreadsheet and can only understand pretty pictures. No wonder the state of their network is what it is.
0 replies
68 months ago
Axxess and Frogfoot: A partnership from Hell
Having spent 5 hours on the phone since 29 Aug 2020 to try and resolve a fiber line issue they have still not been able to provide me with an answer. What passes for a management structure is apparently incapable of basic client service functions, like keeping promises you make to clients and to provide feedback. It's a lot easier to just close the tickets and leave the customer in the dark. If at all possible stay away from them and Frogfoot. Seriously, I do not know which is worse.
0 replies
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4 (100%)